Joshua Johnson
Paris
Summary
Adept at equipment installation and excelling in customer relations, I significantly enhanced operational efficiency and client satisfaction at Vivint Home Security. My proactive approach to troubleshooting and team collaboration led to surpassing performance metrics, showcasing my commitment to quality and professionalism in dynamic environments.
Installation professional with history of delivering precise and reliable solutions in field. Known for strong collaboration and adaptability, ensuring seamless project completion. Focused on technical proficiency and maintaining high standards in all tasks.
Overview
10
10
years of professional experience
Work History
Installation Technician
Vivint Home Security
07.2024 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Followed all company guidelines regarding safety procedures when out in field.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
Lead Service Technician
Bates Security
02.2022 - 07.2024
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
- Collaborated with cross-functional teams to address large-scale projects or facility upgrades, resulting in improved operational efficiency.
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
- Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
- Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new systems and trained all new clients with the utmost professionalism.
Correctional Officer
Fayette County Detention Center
02.2021 - 02.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
Store Manager
EG America
03.2019 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Asset Protection Associate
Walmart
07.2014 - 03.2019
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Education
High School Diploma -
Tates Creek High School
Lexington06-2014
Skills
- Equipment installation
- Power tools operation
- Worksite safety
- Customer service
- Troubleshooting skills
- Field service
- Cable management
- Problem analysis
- Outdoor installations
- Work inspection
- Software configuration
- Job planning
- Quality assurance
- Repair services
- Telecommunications
- Network connectivity
- Hazard management
- Following safety practices
- Problem-solving
- Customer relations
- CCTV installation
- Preventive Maintenance
- Time management
- Teamwork
- Multitasking
- Reliability
- Excellent communication
Accomplishments
Seek and Grow Award.
( I accomplished this award at Bates Security by training myself on different situations, This allowed myself to become a lead technician within the company and dedicated trainer)
Timeline
Installation Technician
Vivint Home Security
07.2024 - Current
Lead Service Technician
Bates Security
02.2022 - 07.2024
Correctional Officer
Fayette County Detention Center
02.2021 - 02.2022
Store Manager
EG America
03.2019 - 02.2021
Asset Protection Associate
Walmart
07.2014 - 03.2019
High School Diploma -
Tates Creek High School
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