Josie Bush
West Bay
Summary
As a young Caymanian, I am organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Guest Relations Coordinator
Ritz Carlton Hotel
10.2023 - 02.2024
- Develop and maintain positive and productive working relationships with other employees and departments
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
- Managing over 250 email per day in a timely manner.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Working in a very high paced environment
- Organized concierge services for guests seeking assistance with transportation arrangements, restaurant recommendations, or event tickets.
Club Attendant
The Ritz-Carlton
10.2022 - 10.2023
- Set tables according to type of event and service standards.
- Monitored club inventory levels, maintaining adequate supplies while minimizing waste and controlling costs effectively.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Engage with guests to make emotional connection.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
Loss Prevention Officer
Kimpton Seafire
04.2021 - 10.2022
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Conducted daily property walk-throughs to identify potential security risks.
- Help guests with lockouts, returning any lost items
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Log any and every event on our system to keep track of everyone’s tasks that were done during day.
Animal Groomer
Petopia
12.2020 - 04.2021
- Adapted grooming techniques based on individual animal temperament, size, breed, or special needs considerations.
- Built rapport with difficult-to-handle pets using patience and positive reinforcement techniques tailored to their unique personalities.
- Administration; Kept files organized and client’s profiles updated
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Receiving and rendering cash / credit payments
- Made and post flyers on social media such as Instagram and Facebook to attract new clients and succeeded
Animal Groomer
Petopia
09.2018 - 10.2019
- Checked animals in and out of Petopia’s system
- Administration; Kept files organized and client’s profiles updated
- Receiving and rendering cash / credit payments
- Made and post flyers on social media such as Instagram and Facebook to attract new clients and succeeded
Intern
The Ritz Carlton
07.2019 - 08.2019
- Accompanied guests on excursions such as snorkel tours during the night and day, kayaking threw mangroves and took part of their daycare during night and day and taught kids about the ocean and helped with arts and crafts
- Concierge for 2 weeks, I checked guests in and out, met requirements for special dietary needs, provided tours and showed guests to their rooms
- Organized paperwork and helped to set up for events such as engagements and anniversaries.
Volunteer then Kennel Assistant
Cayman Islands Animal Hospital
11.2016 - 02.2017
- Held animals for check-ups
- Delivered messages and phone calls
- Cleaned Surgery Utensils
- Restocked shelves
- Administration; Filed paperwork hardcopy and soft copy in alphabetical order.
Education
English composition, Environmental Science, Introduction to Spanish, Computer Application in Business, Introduction to Hospitality and Tourism -
University of The Cayman Islands
Grand Cayman06.2019
A.S. Level Travel and Tourism -
Cayman Prep High School
Grand Cayman05.2018
Human and Social Biology, Biology, BTEC Business -
Cayman Islands Further Education Centre
Grand Cayman05.2018
CXC: English, ITC, Physical Education, Math, Spanish, Principles of Business, Biology, Chemistry -
John Gray High School, Grand Cayman
Grand Cayman06.2017
Skills
- Computer Literate in Word, Excel, Powerpoint Internet Explorer
- Great communicator in Spanish and English
- Work as outstanding team member
- Excellent at following instructions
- Independent worker
- Attention to detail
- Creative mind
- Guest service
- Cash handling proficiency
- Inventory Management
- Report Generation
- Brand representation
- Office streamlining
Accomplishments
- Forbes 5 Star Trained
- Graduating with honors from John Gray High School
- Achieved constant 5 star ratings by completing guests anticipated needs and wants with accuracy and efficiency.
- Leader in Community Footprints for a team of 15.
Personal Information
- Status: Caymanian
- Hobbies: Water sports, Learning new languages such as Portuguese, Customer care, Strong interest in learning new skills, Travelling, Organizing
- Date of Birth: 10/07/00
Age
23
Languages
English, Spanish
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Guest Relations Coordinator
Ritz Carlton Hotel
10.2023 - 02.2024
Club Attendant
The Ritz-Carlton
10.2022 - 10.2023
Loss Prevention Officer
Kimpton Seafire
04.2021 - 10.2022
Animal Groomer
Petopia
12.2020 - 04.2021
Intern
The Ritz Carlton
07.2019 - 08.2019
Animal Groomer
Petopia
09.2018 - 10.2019
Volunteer then Kennel Assistant
Cayman Islands Animal Hospital
11.2016 - 02.2017
English composition, Environmental Science, Introduction to Spanish, Computer Application in Business, Introduction to Hospitality and Tourism -
University of The Cayman Islands
A.S. Level Travel and Tourism -
Cayman Prep High School
Human and Social Biology, Biology, BTEC Business -
Cayman Islands Further Education Centre
CXC: English, ITC, Physical Education, Math, Spanish, Principles of Business, Biology, Chemistry -
John Gray High School, Grand Cayman
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