Jossary Downs Downs
George Town,Cayman Islands
Summary
To obtain a challenging and rewarding position in a customer service role where I can utilize my strong communication skills, problem-solving abilities, and passion for helping others to provide excellent customer service and ensure customer satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Kitchen Assistant
Food on Wheels Mobile Restaurant and Catering
08.2024 - 05.2025
Kitchen Helper
Food on Wheels Mobile Restaurant and Catering
08.2024 - 05.2025
- Followed supervisor instructions to complete tasks on time.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
- Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
Cashier and Bartender
Pura Tentacion
10.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Kitchen Assistant
Hotel & Restaurant Arenas Beach
08.2020 - 06.2023
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Waitress
Island Style Bar & Restaurant
05.2018 - 03.2020
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Hotel and Restaurant Casa Canada
02.2013 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Science
Instituto Alva Hooker
Raas, Nicaragua 12-2008
Skills
- Computer Knowledge
- Customer Service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Additional Information
Languages:
English, Advance
Spanish, Advance
Computer Skills:
Microsoft Word
Power Point
Excel
Office
References provided by request
Timeline
Kitchen Assistant
Food on Wheels Mobile Restaurant and Catering
08.2024 - 05.2025
Kitchen Helper
Food on Wheels Mobile Restaurant and Catering
08.2024 - 05.2025
Cashier and Bartender
Pura Tentacion
10.2023 - 04.2024
Kitchen Assistant
Hotel & Restaurant Arenas Beach
08.2020 - 06.2023
Waitress
Island Style Bar & Restaurant
05.2018 - 03.2020
Waitress
Hotel and Restaurant Casa Canada
02.2013 - 04.2017
Bachelor of Science - Science
Instituto Alva Hooker
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