Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jossel Roxas

Prestonsburg

Summary

Intelligent it manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

20
20
years of professional experience

Work History

IT Director

City of Prestonsburg
Prestonsburg
12.2019 - 03.2025
  • Developed and implemented IT policies and procedures.
  • Monitored system performance to identify potential problems before they occur.
  • Developed detailed project plans outlining scope, timeline, budgeting needs.
  • Coordinated activities with external vendors providing outsourced services.
  • Performed regular maintenance checks on computer systems and networks.
  • Collaborated with other departments to develop strategies that leverage IT resources efficiently.
  • Developed data security and disaster recovery procedures.
  • Installed new hardware and software components as needed according to established standards.
  • Provided company users with tech support for IT problems and account maintenance.
  • Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
  • Maintained, monitored, and upgraded existing systems to ensure optimal performance.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Manage and update web site content
  • Manage e-Mail System - user and access administration

IT Manager

Meera Enterprises, Incorporated
Makati
04.2005 - 07.2019
  • Created centralized management capability by integrating Sales & Inventory management software applications - SAP B1 implementation.
  • Evaluated organization's technology to recommend upgrades for hardware and software - Store POS system.
  • Collaborated with other departments to develop innovative solutions for complex problems. Coordinate with Sales Department, Audit, Finance and Inventory Management Center to develop customized reports according to their needs.
  • Developed data security and disaster recovery procedures.
  • Trained staff members on various aspects of computer usage and software applications.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Met with users, vendors and technicians to determine computing requirements.
  • Controlled operational IT budget and expenditures within department parameters.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Supervised lifecycle processes pertaining to IT framework.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.

Education

Bachelor of Science - Computer Engineering

Adamson University
Manila, Philippines
10-1998

Skills

  • IT strategy development
  • Project management
  • Budget management
  • Policy development
  • Cross-functional collaboration
  • Technical training
  • Problem solving
  • Effective communication
  • Technology integration
  • Team leadership
  • Decision-making
  • Team building
  • Written communication
  • Database management
  • Staff hiring
  • Department management
  • Project coordination
  • Data integration

References

References available upon request.

Timeline

IT Director

City of Prestonsburg
12.2019 - 03.2025

IT Manager

Meera Enterprises, Incorporated
04.2005 - 07.2019

Bachelor of Science - Computer Engineering

Adamson University

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Jossel Roxas