Jovann Montero
Northside
Summary
Driven and detail-oriented professional with a strong background in IT technical services, troubleshooting, problem solving, and security implementation. Possessing advanced analytical skills and excellent verbal and written communication abilities. Seeking to apply expertise in a law enforcement context, with a goal to make a positive contribution to community security, safety, and personal development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Bishop Op Martin Primary School
09.2022 - 11.2023
- Managed the setup and repair of computers and network systems, ensuring smooth and secure operations
- Conducted troubleshooting and problem resolution for both hardware and network security, ensuring the integrity of the systems
- Demonstrated excellent communication and customer service by assisting staff and students with technical issues
IT Technician
Succotz Primary School
09.2022 - 11.2023
- Ensured that technical systems were fully operational and secure by managing IT infrastructure, including routers and network configurations
- Worked collaboratively with school staff to ensure all technical issues were resolved quickly, improving overall operations
- Ensured network security by monitoring and addressing vulnerabilities in network setup
Student Intern - Computer Repair Support
Cayman Islands Customs & Border Control (CBC)
09.2020 - 11.2020
- Company Overview: C.I
- Government
- Gained hands-on experience troubleshooting and repairing computer systems, supporting CBC's technological infrastructure
- Assisted government personnel by identifying and resolving technical issues in a fast-paced, high-security environment
- Collaborated with teams to ensure smooth operations and ensured security measures were maintained across systems
Education
LLB (Hons) - Law With Psychology
University of Essex Online
Colchester, England, UK09-2027
Associate of Science - Applied Computer Science
University College of the Cayman Islands
01.2025
Associate's Degree - IT Technician
Sacred Heart Junior College
San Ignacio Town, Cayo District12.2023
High School Diploma - Business Studies
Sacred Heart College
San Ignacio Town, Cayo District01.2020
Skills
- Critical thinking and analysis
- Effective communication skills
- Security Awareness & Implementation
- Thorough incident analysis
- Technical Proficiency (IT and Systems Support)
- Team Collaboration & Adaptability
- Time Management & Multitasking
- Adaptability in High-Stress Environment
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Remote support
Certification
- CompTIA A+ Certification, Exam Core 1 (220-1101), Exam Core 2 (220-1002) (Completed)
- Cisco Certified Network Associate (CCNA), Administering Cisco Solutions Exam 200-301, Pending
Sports enthusiast
I enjoy cycling, running, weightlifting, and most other sports, always striving for improvement.
Timeline
IT Technician
Bishop Op Martin Primary School
09.2022 - 11.2023
IT Technician
Succotz Primary School
09.2022 - 11.2023
Student Intern - Computer Repair Support
Cayman Islands Customs & Border Control (CBC)
09.2020 - 11.2020
Associate of Science - Applied Computer Science
University College of the Cayman Islands
Associate's Degree - IT Technician
Sacred Heart Junior College
High School Diploma - Business Studies
Sacred Heart College
LLB (Hons) - Law With Psychology
University of Essex Online
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