Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joy Elaikim Ramos

George Town,Cayman Islands

Overview

13
13
years of professional experience
1
1
Certification

Work History

Collection Specialist

Capital One Bank N.A
03.2021 - 12.2023
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.

Sales Associate

1800 FLOWERS
11.2021 - 05.2022
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Hotel Front Desk Clerk

Hotel Sogo
10.2014 - 05.2015
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enforced policies and procedures to increase efficiency.

Hotel Room Attendant

Shangri La Hotel
06.2011 - 02.2012
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Supported team members in completing daily responsibilities, fostering a collaborative work environment.

Education

High School Diploma -

Imus National HighSchool
Philippines

Associate of Science - Hotel, Motel, And Restaurant Management

Beatitudes Technoligal And Theological Colleges
Philippines
06.2013

Associate of Science - Practical Nursing

Beatitudes Technological And Theological Colleges
Philippines
06.2013

Skills

  • Data entry proficiency
  • Debt recovery expertise
  • Strong negotiation skills
  • Credit Control Knowledge
  • Account Management
  • Cost Control
  • Microsoft Office
  • Audit Procedures
  • Documentation and Recordkeeping
  • Database Maintenance

Accomplishments

- National Certificate Holder for bartending and food and beverages

- National Certificate Holder for Hotel and resort Management

- Dean's Lister

- Consistent Honor Student


Certification

NA

Languages

Tagalog, English
Native language

Timeline

Sales Associate

1800 FLOWERS
11.2021 - 05.2022

Collection Specialist

Capital One Bank N.A
03.2021 - 12.2023

Hotel Front Desk Clerk

Hotel Sogo
10.2014 - 05.2015

Hotel Room Attendant

Shangri La Hotel
06.2011 - 02.2012

High School Diploma -

Imus National HighSchool

Associate of Science - Hotel, Motel, And Restaurant Management

Beatitudes Technoligal And Theological Colleges

Associate of Science - Practical Nursing

Beatitudes Technological And Theological Colleges
Joy Elaikim Ramos