Joy Elaikim Ramos
George Town,Cayman Islands
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collection Specialist
Capital One Bank N.A
Philippines
03.2021 - 12.2023
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
Sales Associate
1800 FLOWERS
Philippines
11.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Hotel Front Desk Clerk
Hotel Sogo
Philippines
10.2014 - 05.2015
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Managed lost and found items to assist guests with retrieving belongings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
Hotel Room Attendant
Shangri La Hotel
Philippines
06.2011 - 02.2012
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Education
High School Diploma -
Imus National HighSchool
PhilippinesAssociate of Science - Hotel, Motel, And Restaurant Management
Beatitudes Technoligal And Theological Colleges
Philippines06.2013
Associate of Science - Practical Nursing
Beatitudes Technological And Theological Colleges
Philippines06.2013
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Credit Control Knowledge
- Account Management
- Cost Control
- Microsoft Office
- Audit Procedures
- Documentation and Recordkeeping
- Database Maintenance
Accomplishments
- National Certificate Holder for bartending and food and beverages
- National Certificate Holder for Hotel and resort Management
- Dean's Lister
- Consistent Honor Student
Certification
NA
Languages
Tagalog, English
Native language
Timeline
Sales Associate
1800 FLOWERS
11.2021 - 05.2022
Collection Specialist
Capital One Bank N.A
03.2021 - 12.2023
Hotel Front Desk Clerk
Hotel Sogo
10.2014 - 05.2015
Hotel Room Attendant
Shangri La Hotel
06.2011 - 02.2012
High School Diploma -
Imus National HighSchool
Associate of Science - Hotel, Motel, And Restaurant Management
Beatitudes Technoligal And Theological Colleges
Associate of Science - Practical Nursing
Beatitudes Technological And Theological Colleges