Judy Molina
Hustonville
Summary
Dynamic customer service professional with experience at Concentrix, adept at resolving conflicts and enhancing customer loyalty through active listening and empathy. Proven ability to manage high-volume calls while maintaining professionalism. Strong relationship-building skills complemented by critical thinking and data entry proficiency, ensuring exceptional service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Assistant Manager
Dollar Tree
03.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Lincoln County High School
Stanford, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Concentrix
01.2024 - 06.2025
Assistant Manager
Dollar Tree
03.2022 - 08.2022
Lincoln County High School
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