Julaine Trowers
Grand Cayman
Summary
Motivated and caring professional with over six years of teaching experience and a strong background in team leadership, seeking the position of Assistant Teacher at Island Primary. I am committed to supporting student learning, promoting positive classroom environments, and assisting teachers in delivering quality education.
Overview
13
13
years of professional experience
Work History
Sales Associate
Red Sail Sports
09.2024 - Current
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Utilized point-of-sale systems for accurate transactions and efficient processing of customer purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to create visually appealing product displays that increased sales engagement.
Assistant Manager
Unicomer Jamaica LTD
07.2019 - 09.2024
- Greet customers and building rapport
- Demonstrating and selling merchandise
- Addressing customers complaint and resolve issues
- Performing transactions like sales and returns
- Ensure that controllable expenses are within budget
- Ensure that branch achieves targets relevant to Company/Operations Key Performance Indicators (KPI)
- Monitor Goods on Loan to ensure compliance with Company policy
- Follow up with customers who have outstanding balances on their accounts to reduce branch bad debt
- Ensure cashier process all payments accurately in a timely manner
- Ensure that the bailiffs are adhering to company's credit & collection policies and procedures
- Assist with customer queries
- Run bad debt report weekly and refer customers in status code three and more to bailiffs
- Monitor individual staff to ensure achievement of KPIs and targets
- Coach and monitor staff to ensure continuous improvement
- Conduct formal performance review
- Supervised daily operations, ensuring alignment with company standards and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Implemented promotional strategies, enhancing customer engagement and driving store traffic.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Conducted regular assessments of store layout and merchandising for optimal presentation.
- Collaborated with management on strategic planning initiatives to improve overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Private Home Tutor
Self Employed Services
04.2020 - 08.2021
- Facilitated communication with parents regarding student performance, fostering a collaborative educational environment.
- Monitored student progress through regular assessments, providing constructive feedback to promote improvement.
- Implemented engaging instructional strategies to enhance student understanding and retention of complex concepts.
- Designed individualized lesson plans tailored to student learning styles and academic goals.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
Early Childhood Teacher
Cove Early Childhood Basic School
01.2013 - 06.2019
- Developed engaging lesson plans that fostered creativity and critical thinking in young learners.
- Implemented age-appropriate activities to enhance social, emotional, and cognitive development.
- Collaborated with parents to create individualized learning strategies for diverse student needs.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assessed student progress regularly using formative and summative assessments, guiding future instruction based on individual needs.
- Developed strong relationships with parents, conducting regular communication to keep them informed about their child''s progress and school events.
- Enhanced student comprehension by incorporating hands-on activities and interactive learning experiences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Established a positive classroom environment that encouraged curiosity, respect, and collaboration among students.
- Assessed student progress through observational evaluations and tailored instructional approaches accordingly.
- Promoted early literacy skills by implementing engaging reading activities and fostering a love for books in young learners.
- Provided individualized support to struggling students through targeted instruction and one-on-one tutoring.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Created safe and nurturing learning environment for preschoolers.
Education
Associate Degree - Business Administration L5
Heart Trust NTA
Black River, St. Elizabeth Jamaica 12.2025
Certificate - Travel and Tourism Management
Alison.com
Online08-2024
Certificate - Fundamentals of CAMS Certification - Anti-Money Laundering Specialist
Alison.com
Online06.2025
Diploma - Special Education
Alison.com
Online06-2024
Certificate - Retail Management: Merchandising, Sales and Customer Communication
Alison.com
Online06.2025
Diploma - Secondary Education
Bethlehem Moravian College
Malvern St. Elizabeth, Jamaica W.I01.2012
Diploma - Montessori Method of Education
Alison.com
Online05-2024
Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Patience and empathy
- Resilience
- Computer proficiency
- Customer relations
- Strong problem solver
- Classroom organization
- Play-based learning
- Special needs support
Timeline
Sales Associate
Red Sail Sports
09.2024 - Current
Private Home Tutor
Self Employed Services
04.2020 - 08.2021
Assistant Manager
Unicomer Jamaica LTD
07.2019 - 09.2024
Early Childhood Teacher
Cove Early Childhood Basic School
01.2013 - 06.2019
Associate Degree - Business Administration L5
Heart Trust NTA
Certificate - Travel and Tourism Management
Alison.com
Certificate - Fundamentals of CAMS Certification - Anti-Money Laundering Specialist
Alison.com
Diploma - Special Education
Alison.com
Certificate - Retail Management: Merchandising, Sales and Customer Communication
Alison.com
Diploma - Secondary Education
Bethlehem Moravian College
Diploma - Montessori Method of Education
Alison.com
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