Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Julia Smith

Summary

Hospitality to extraordinaire seeking to transition into the asynchronous world. A passionate individual looking to gain extensive knowledge from a reputable company willing to share. Attaining a wide variety of expertise through the hospitality industry becoming a dependable and positive powerhouse that works well under pressure, is self-motivated, and is a routine-driven team player. Has the motivation and desire to learn digital tools and to gain knowledge wherever possible. Eager to join a team and share a positive can-do attitude and absorb any training that may be available to work through all there is to know about a new business and working remotely.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Lloyds Smokehouse and Grill
11.2022 - Current
  • Offering direction and assistance to customers with the menu as well as paying attention to special needs or wants.
  • Going above and beyond customer satisfaction, using thorough communication and extensive hospitality standard knowledge.
  • Welcoming any challenges that may arise and creating a positive turn around with them.
  • Taking every chance to create a core memory with customers.

Manager on Duty

The Cambie Bar and Grill
01.2021 - 10.2022
    • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
    • Initiated plans to improve customer relations, quality standards, and service efficiency.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Server

Local Public Eatery
06.2022 - 09.2022
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and collected under pressure.
  • Delivered exceptional customer support that involved special delivery's, taking care of dinner/drinks and gifts to go.
  • Created and maintained great customer rapport.

Cocktail Server

Wind Cries Mary
01.2020 - 09.2020
  • Serving for a fine dining, west coast tapas style, establishment featuring craft cocktails and fine wine.
  • Established accuracy and efficiency when processing sales transactions.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.

Food and Beverage Representative

Disney World, Le ‘ Cellier Steakhouse
09.2018 - 10.2019
  • Completed a year contract serving at a fine dining establishment in Disney World through the Cultural Representative Program.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Provided a safe, efficient, courteous and detail oriented work place with team members.


Support/Serving Staff Member

Flying Otter Grill
03.2014 - 09.2018

Gymnastics Coach

01.2017 - 01.2018

Education

Diploma of Environmental Sciences -

Langara College
Vancouver, BC Canada
09.2025

Associate of Business Administration -

Camosun College
Victoria, BC Canada
01.2016

High School Diploma -

Esquimalt High School
Victoria, BC Canada
06.2014

Skills

  • Hospitality Service Expertise
  • Detail oriented, anticipating guests needs ahead of time
  • Extensive preparation and personal studies of service standards, misson statements and hospitality knowledge
  • Consistent friendly and positive attitude
  • Finding, resolving and accepting any challenges' that may arise with efficiency and understanding
  • Client Rapport-Building
  • Able to confidently answer any questions that arise with previous self study material preparation
  • Great time management skills

Accomplishments

  • Achieved the Walt Disney Quarterly award for exemplary hard work and performance.
  • Currently working through a 12 step Digital Marketing program through Udemy.
  • Business etiquette certificate.

Timeline

Server/Bartender

Lloyds Smokehouse and Grill
11.2022 - Current

Server

Local Public Eatery
06.2022 - 09.2022

Manager on Duty

The Cambie Bar and Grill
01.2021 - 10.2022

Cocktail Server

Wind Cries Mary
01.2020 - 09.2020

Food and Beverage Representative

Disney World, Le ‘ Cellier Steakhouse
09.2018 - 10.2019

Gymnastics Coach

01.2017 - 01.2018

Support/Serving Staff Member

Flying Otter Grill
03.2014 - 09.2018

Diploma of Environmental Sciences -

Langara College

Associate of Business Administration -

Camosun College

High School Diploma -

Esquimalt High School
Julia Smith