Julia Leeann Kitts
Ashland
Summary
Reliable and service-minded administrative professional with experience supporting office operations in a respectful and welcoming environment. Committed to helping staff and congregation members through clear communication, organization, and attention to detail. Skilled in scheduling, maintaining records, preparing communications, and assisting with church activities. Known for dependability, kindness, and a strong sense of responsibility.
Overview
16
16
years of professional experience
Work History
IST Systems Analyst
UK King's Daughters
Ashland, KY
05.2021 - Current
- Analyzed system performance to identify areas for improvement and optimize functionality.
- Collaborated with stakeholders to gather requirements and translate them into technical specifications.
- Developed and maintained documentation for systems processes, enhancing user understanding and efficiency.
- Implemented system enhancements that improved overall operational efficiency and user satisfaction.
Financial Resource Counselor
UK King's Daughters
Ashland, KY
09.2019 - 05.2021
- Provided counseling support to patients, facilitating access to resources and services.
- Conducted thorough analysis of patient financial records to assess eligibility based on federal poverty level criteria.
- Partnered with pharmaceutical manufacturers to deliver copay assistance solutions aimed at enhancing patient access to oncology treatments.
Patient Access Epic Systems Educator
UK King's Daughters
Ashland, KY
06.2016 - 09.2019
- Facilitated engaging training sessions to enhance onboarding experience, ensure proficiency, and support system upgrades.
- Fostered a positive learning environment through effective classroom management techniques, as well as virtual and individual sessions.
- Collaborated with colleagues to refine educational materials and strategies for employee success and corporate compliance.
Patient Access Registration and Billing
UK King's Daughters
Ashland, KY
08.2010 - 06.2016
- Collected accurate demographic and insurance information from patients. Assisted in verifying guarantor details to support patient registration processes.
- Facilitated communication with insurance providers to obtain necessary prior authorizations for patient care.
- Demonstrated ability to excel in both independent and collaborative roles within high-pressure environments.
Education
Associate of Science - Office Systems Technology
Ashland Community And Technical College
Ashland, KYSkills
- Data Entry
- Office Administration
- Microsoft Office/Excel/Outlook
- Calendar Management
- Customer Service
Timeline
IST Systems Analyst
UK King's Daughters
05.2021 - Current
Financial Resource Counselor
UK King's Daughters
09.2019 - 05.2021
Patient Access Epic Systems Educator
UK King's Daughters
06.2016 - 09.2019
Patient Access Registration and Billing
UK King's Daughters
08.2010 - 06.2016
Associate of Science - Office Systems Technology
Ashland Community And Technical College