Juliann Smith
Hanson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Returns Auditor
Carhartt
Madisonville, KY
03.2023 - Current
- Customer returns
- Process customer returns and audit item to insure the items are ready, Fold, repackage as needed.
- Uses of manual Pallet Jack
- Adhered to company safety guidelines to minimize warehouse accidents.
- Complete 250+ orders per day
- Experience with WMI and SAP
Customer Returns
Carhartt, Manpower
Hanson, KY
11.2022 - 03.2023
- Customer returns
- Process customer returns and audit item to insure the items are ready, Fold, repackage as needed.
- Uses of manual Pallet Jack
- Adhered to company safety guidelines to minimize warehouse accidents.
- Complete 250+ orders per day
Owner / Teacher / Caregiver
Hilltop Learning center
Hanson, KY
10.2020 - 05.2022
- Provide childcare , teach children ABC / Numbers , potty train, provided healthy meals
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
Owner
Jans Place New & Used
Hanson, KY
01.2020 - 01.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Customer Services Representative
Express Scripts
Port Saint Lucie, FL
08.2013 - 12.2018
- Work from home answer inbound calls place order on medication explain Medicare plan billing issues make payments 60+ calls a day
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Customer Service Manger/Customer Service /Sales Associate Specialist
TJMAXX
Port Saint Lucie, FL
07.2007 - 05.2013
- Assisted customers in check out
- Answer phones forward calls
- Cash pulls when associates have too much money in register
- Damages mark out of stock
- Layaway
- Cash fund when associates need more change
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Data Entry / Account Specialist
Liberty Medical Supply, Spherion
Port Saint Lucie, FL
07.2012 - 03.2013
- Inbound and out bound calls to medical offices and patients 40+ calls per day Medicare audit accounts updated pt accounts with currant information code patient accounts if patients deceased mail or fax medical request forms health insurance verification RCM Posting payments to patient accounts Transferring money from primary to secondary insurance
Medical Assistant / Office Manager
Centers for Health Promotion Plastic Surgeon
Port Saint Lucie, FL
01.2012 - 02.2012
- Handled incoming and outgoing calls set patient appointments
- Manage and file charts
- Maintain education for patients before and after treatments
- Change bandages for surgery patients
- Set up payment plans with clients and managed receivables
- Wash Laundry, sanitize exam rooms, bathrooms and surgery room
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
Medical Assistant
Health Port Chiropractic ( Intership)
Port Saint Lucie, FL
11.2011 - 12.2011
- Assisted Patients through electric stimulation and manual massage on patients
- Prepared patients charts
- File charts
- Prepared billing Statements
- Clean exam rooms
- Prepared papers work for new patients, and prepared documents for Nutritional assessment
- Take payments (checkout) co-pays
Medical Assistant
Cardiopulmonary (Internship)
10.2011 - 11.2011
- Vitals
- Injections
- Call in RX
- Clean exam rooms
- Make preparations for pap smears
- Maintain arrangements for specimens to be sent to lab
- Perform EKG
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Bachelor of Arts - Social Work
Murray State University
Madisonville12.2025
Associate of Science - Medical Assisting
Keiser University
2011
Skills
- Performance Goals
- Refunds Exchanges and Adjustments
- Warehouse Procedures
- Customer Order Fulfillment
- Customer Satisfaction
- Cash Register Operations
- Processing Item Returns
- Customer Loyalty
- Customer Experience
- Production Targets
- Production Processes
Accomplishments
- 12 Years Customer Service experience
- Customer service key holder
- Management & Training of retail operations
- Inventory & stocking
- Manage multi-phone line system
- 7 Years in Call Center
- Medical Assistant Skills
- Take patients vitals
- Injections & Light Phlebotomy
- Specimen collections & Sterilization techniques
Timeline
Returns Auditor
Carhartt
03.2023 - Current
Customer Returns
Carhartt, Manpower
11.2022 - 03.2023
Owner / Teacher / Caregiver
Hilltop Learning center
10.2020 - 05.2022
Owner
Jans Place New & Used
01.2020 - 01.2022
Customer Services Representative
Express Scripts
08.2013 - 12.2018
Data Entry / Account Specialist
Liberty Medical Supply, Spherion
07.2012 - 03.2013
Medical Assistant / Office Manager
Centers for Health Promotion Plastic Surgeon
01.2012 - 02.2012
Medical Assistant
Health Port Chiropractic ( Intership)
11.2011 - 12.2011
Medical Assistant
Cardiopulmonary (Internship)
10.2011 - 11.2011
Customer Service Manger/Customer Service /Sales Associate Specialist
TJMAXX
07.2007 - 05.2013
Bachelor of Arts - Social Work
Murray State University
Associate of Science - Medical Assisting
Keiser University