Julla Blanche Mabini Goff
Louisville
Summary
Dynamic professional with a proven track record at Grand Canyon Plaza Hotel, excelling in adaptability and teamwork. Skilled in filing, sorting and reliability. Achieved significant improvements in customer service by efficiently addressing and resolving guest inquiries and needs.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk Agent
Grand Canyon Plaza Hotel
Grand Canyon
12.2022 - 04.2026
- Assisted guests with check-in and check-out processes, ensuring smooth transactions.
- Collaborated with housekeeping and maintenance staff to swiftly resolve building and room issues, enhancing guest satisfaction.
- Handled phone calls promptly and professionally, effectively addressing guest needs.
- Responded promptly to guest inquiries, providing accurate information and assistance.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Assisted with check-in and check-out procedures for guests.
- Handled phone calls and emails professionally, addressing guest needs effectively.
- Ensured front desk appearance and organization, creating a welcoming environment for guests.
Gift Shop Cashier
Grand Canyon Plaza Hotel
Grand Canyon
01.2024 - 06.2025
- Processed customer transactions accurately at Grand Canyon Plaza Hotel gift shop.
- Assisted customers with product selection and inquiries during busy periods.
- Maintained a clean and organized cash register area for optimal efficiency.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Stocked shelves and displays to highlight featured merchandise effectively.
- Provided excellent customer service to enhance guest experiences at the hotel gift shop.
- Assisted customers in locating items throughout the store.
- Greeted customers warmly and responded to inquiries in a timely manner.
- Provided excellent customer service by actively listening to customer needs.
- Resolved customer complaints in a friendly, professional manner.
- Cleaned work area before leaving each day per established protocols.
- Built and maintained productive relationships with employees.
Education
Bachelor of Science in Hotel And Restaurant Management -
University of San Carlos
Cebu City, PH 06.2015 - 02.2022
Skills
- Front desk operations
- Cash handling
- Reservation systems
- Guest relations
- Effective communication
- Time management
- Documentation
- Customer service
- Fast learner
- Reliability
Timeline
Gift Shop Cashier
Grand Canyon Plaza Hotel
01.2024 - 06.2025
Front Desk Agent
Grand Canyon Plaza Hotel
12.2022 - 04.2026
Bachelor of Science in Hotel And Restaurant Management -
University of San Carlos
06.2015 - 02.2022