June Lutes

Portfolio Services Manager II

Computershare Investor Services

12.2015 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.

Key Account Manager, Enterprise

Western Union Business Solutions

09.2013 - 02.2014

Built and maintained strong client relationships to drive business growth.
Strengthened client relationships through regular communication and effective problemsolving.
Created sales forecasts to target daily, monthly and yearly objectives.
Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Developed and delivered presentations to key customers to position products and services.
Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Expanded key account base by identifying and cultivating new business opportunities.
Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Supported sales and reporting for large and medium-sized accounts.
Initiated cross-selling and upselling strategies to maximize account revenue potential.
Managed complex negotiations with key accounts, securing long-term partnerships.
Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
Developed comprehensive account plans, setting clear objectives and strategies for growth.
Facilitated training sessions for new account management staff, sharing best practices and experiences.
Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
Enhanced key account satisfaction by developing and implementing tailored account management strategies.
Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
Developed and maintained strong relationships with key clients to ensure long-term business growth.
Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
Drove revenue growth by negotiating favorable contract terms with major accounts.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Maintained current knowledge of evolving changes in marketplace.
Achieved or exceeded company-defined sales quotas.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Presented professional image consistent with company's brand values.

Account Manager

Dimension Data, Australia

11.2011 - 05.2013

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Client Services Manager

Dimension Data, Australia

11.2008 - 10.2011

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Developed new employees and on-going performance assessment of current employees.
Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Summary

Overview

Work History

Portfolio Services Manager II

Key Account Manager, Enterprise

Account Manager

Client Services Manager

Education

Organic Chemistry

Skills

Accomplishments

Certification

Languages

Interests

Timeline

Portfolio Services Manager II

Key Account Manager, Enterprise

Account Manager

Client Services Manager

Organic Chemistry

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