Upbeat professional dedicated to providing fun, safe, and engaging activities to guests. Leverages talents in communication and leadership to build rapport and lead by example. Exhibits excellent time management skills with an aptitude for managing complex activity schedules. Excel in communication, leadership, and adaptability, making it possible to deliver exceptional experiences for guests in all ages.
Hi, I’m
Junita Riana Wati Simbolon
George Town,Grand Cayman
Summary
Overview
8
years of professional experience
6
Certification
Work History
Grand Cayman Marriott Resort
Recreation Experience Expert
11.2022 - Current
Job overview
- Maintained the cleanliness of recreation areas, including the Kids Club space, restrooms, and pool decks.
- Assisted with setting up special events such as Christmas, Easter, and other festive celebrations.
- Greeted guests and answered questions about recreational activities.
- Supervised participants during art classes and workshops.
- Execute the Kids Program as part of the Kids Club service.
Fairmont Maldives Sirru Fen Fushi
Hostess
10.2021 - 10.2022
Job overview
- Provide dining information, and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns, such as food allergens.
- Completed closing duties by properly closing and pulling out the report.
Faarufushi Maldives
F&B Server
07.2019 - 01.2020
Job overview
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
Banyan Tree Hotels Bintan
Waitress and Cashier
10.2016 - 07.2019
Job overview
Angsana Hotel Bintan
Trainee
08.2015 - 02.2016
Job overview
Education
IT&B Medan
Diploma 3 from Hospitality Management
11.2016
University Overview
Vocational Tourism School (SMK Negeri 3 Tebing Tinggi)
High School Diploma
06.2013
University Overview
Skills
- Computer literacy
- Experience with Micros and Infrasys systems
- Organizing recreational activities
- Clear and organized documentation
- Service excellence
- Creative planning
Certification
- Heartfelt & Engaging Communication Training by Vivian Musunji | Grand Cayman Marriott Resort
- 2024 Cross Trained in Finance Department in a position of Accounting Clerk | Grand Cayman Marriott Resort
- 2023 Stewards of Children | Academy of General Dentistry
- 2022 First Aid (EFR Level) | PADI
- 2019 Food Safety Certificate | ServSafe Food Handler Course
- 2018 F&B Service, Certificate of Competence | Indonesian Government
Accomplishments
Accomplishments
- 2024 - The Spirit to Serve | Marriott International
- 2023 - 2024 Multiple Host of Quarter nominee | Grand Cayman Marriott Resort
- 2022 - Front of House Associate of the Month Nominee | Fairmont Maldives Sirru Fen Fushi
- 2017 - Associate of the month winner | Banyan Tree Bintan
- 2017 - Honesty Award | Banyan Tree Bintan
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recreation Experience Expert
Grand Cayman Marriott Resort
11.2022 - Current
Hostess
Fairmont Maldives Sirru Fen Fushi
10.2021 - 10.2022
F&B Server
Faarufushi Maldives
07.2019 - 01.2020
Waitress and Cashier
Banyan Tree Hotels Bintan
10.2016 - 07.2019
Trainee
Angsana Hotel Bintan
08.2015 - 02.2016
Vocational Tourism School (SMK Negeri 3 Tebing Tinggi)
High School Diploma
IT&B Medan
Diploma 3 from Hospitality Management
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