Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Caldwell

Independence,KY

Summary

Hard Working individual, With a Strong Work Ethic.

Overview

8
8
years of professional experience

Work History

General Service Technician

Tire Discounters
Walton, KY
01.2024 - 02.2025
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
  • Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
  • Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.

Customer Service Representative

AutoZone
Independence, KY
03.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Mover

Two Men One Truck
02.2021 - 08.2023
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.

Package Handler

Wayfair
Florence, KY
09.2020 - 03.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Pizza Delivery Driver

Snappy Tomato
Fort Wright, KY
09.2016 - 03.2017
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.

Education

High School Diploma -

Summit Academy
North College Hill, Ohio
05-2015

Skills

  • Power tools operation
  • Electronic testing
  • Multimeter usage
  • Safety procedures
  • Vehicle maintenance
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Time management
  • Team collaboration
  • Physical fitness
  • Strong communication skills
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Cash register operation
  • Order taking

Timeline

General Service Technician

Tire Discounters
01.2024 - 02.2025

Customer Service Representative

AutoZone
03.2023 - 02.2024

Mover

Two Men One Truck
02.2021 - 08.2023

Package Handler

Wayfair
09.2020 - 03.2021

Pizza Delivery Driver

Snappy Tomato
09.2016 - 03.2017

High School Diploma -

Summit Academy

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Justin Caldwell