Justin Caldwell
Independence,KY
Summary
Hard Working individual, With a Strong Work Ethic.
Overview
8
8
years of professional experience
Work History
General Service Technician
Tire Discounters
Walton, KY
01.2024 - 02.2025
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
Customer Service Representative
AutoZone
Independence, KY
03.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mover
Two Men One Truck
Florence, KY
02.2021 - 08.2023
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Package Handler
Wayfair
Florence, KY
09.2020 - 03.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Pizza Delivery Driver
Snappy Tomato
Fort Wright, Ky
09.2016 - 03.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Education
High School Diploma -
Summit Academy
North College Hill, Ohio05-2015
Skills
- Power tools operation
- Electronic testing
- Multimeter usage
- Safety procedures
- Vehicle maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Time management
- Team collaboration
- Physical fitness
- Strong communication skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Cash register operation
- Order taking
Timeline
General Service Technician
Tire Discounters
01.2024 - 02.2025
Customer Service Representative
AutoZone
03.2023 - 02.2024
Mover
Two Men One Truck
02.2021 - 08.2023
Package Handler
Wayfair
09.2020 - 03.2021
Pizza Delivery Driver
Snappy Tomato
09.2016 - 03.2017
High School Diploma -
Summit Academy