Dynamic leader with a proven track record at Airgas, an Air Liquide, excelling in relationship building and financial analysis. Spearheaded initiatives that significantly improved revenue and customer loyalty. Expert in business development and conflict resolution, adept at fostering vendor relations and driving team success. Demonstrates a resourceful nature and a keen attention to detail, ensuring operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Airgas, an Air Liquide
Madisonville
05.2022 - Current
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Designed sales and service strategies to improve revenue and retention.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Provided feedback on employee performance evaluations conducted by supervisors.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Directed daily operations of the branch, including customer service, sales and marketing activities.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Established and built customer relationships
Verified cash by balancing cash drawers and maintaining cash count records.
Identified opportunities for process improvement initiatives within the branch.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Supported outside sales force in servicing and obtaining new business.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Route Driver
Airgas, an Air Liquide
Princeton
10.2017 - 05.2022
Conducted daily vehicle inspections to ensure safety and reliability before starting routes.
Ensured all deliveries were properly documented and signed for.
Maintained accurate delivery records, including times, mileage, and customer signatures.
Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Cold-called prospective customers to provide details on company services or products.
Delivered goods to customers in a timely and accurate manner.
Adhered strictly to safety requirements while operating a commercial vehicle.
Inspected vehicles for mechanical items and safety issues before each trip.
Unloaded and reloaded delivery items.
Reported any vehicle maintenance issues immediately to management to prevent delays.
Reported any accidents or incidents immediately to management team.
Adapted to changes in delivery schedules or routes as required by management or customer needs.
School Bus Driver Trainer
Hopkins County Board Of Education
MADISONVILLE
06.2011 - 10.2017
Communicated regularly with supervisors regarding progress of training sessions.
Administered standardized tests to assess progress and evaluate need for improving course materials.
Performed daily pre-trip inspections on assigned vehicles to identify potential mechanical problems.
Conducted evaluations of each driver's performance to ensure adherence to all applicable laws and regulations.
Developed a comprehensive orientation program for new drivers designed to acquaint them with company policies and procedures.
Collaborated with other educators to address deficiencies in program offerings.
Updated and managed training classes and materials.
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
Taught practical, safe driving practices in classroom and via videos before having students drive.
Education
Graduate Certificate - Emergency Medicine
KCTCS
Madisonville, KY
03-2002
High School Diploma -
DAWSON SPRINGS INDEPENDANT
Dawson Springs, KY
05-2000
Skills
Relationship building and management
Sales professional
Cash handling expertise
Delivery fleet management
Team player
Conflict resolution
Customer and vendor relations
Financial analysis
Business development
Attention to detail
Reliable
Resourceful nature
Multi-tasking
Documentation
Decision-making
Accomplishments
2015 Kentucky State Department of Transportation Driver Trainer of the Year.
2003 received County's Hero Reward for duties performed during the F-4 tornado.
Affiliations
Classic car builder, Antique restoration, Fishing,
Certification
paramedic lic.
firefighter
explosive's trainging
References
References available upon request.
Timeline
Branch Manager
Airgas, an Air Liquide
05.2022 - Current
Route Driver
Airgas, an Air Liquide
10.2017 - 05.2022
School Bus Driver Trainer
Hopkins County Board Of Education
06.2011 - 10.2017
Graduate Certificate - Emergency Medicine
KCTCS
High School Diploma -
DAWSON SPRINGS INDEPENDANT
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