Justin Dalton
Nicholasville
Summary
Hospitality professional with extensive experience in strategizing and executing successful events. Strong leadership capabilities demonstrated through effective team management and flawless event execution. Proven ability to design innovative experiences that enhance client satisfaction while adhering to budget constraints. Track record includes increased participant engagement and improved brand recognition.
Overview
20
20
years of professional experience
Work History
Director of Events
Lexington Country Club
Lexington
06.2017 - Current
- Oversaw planning and execution of all private and social events, ensuring operational excellence.
- Managed event planning tasks, including menu selection, timelines, and floor diagrams.
- Managed event budgets, ensuring cost-effective resource allocation.
- Coordinated logistics for various events, ensuring seamless execution and experience.
- Coordinated entertainment bookings, ensuring compliance with all event requirements.
- Developed strategies to enhance member engagement and satisfaction through tailored events.
- Maintained relationships with vendors to secure necessary services and supplies.
- Supervised event staff, providing guidance during preparations and operations.
- Collaborated with marketing teams to effectively promote upcoming events.
- Analyzed member feedback to improve future event offerings.
Manager
Cue on Main
Danville
02.2017 - 07.2017
- Oversaw daily operations, ensuring efficient service from wait staff and kitchen employees.
- Oversaw daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Coordinated staff schedules to meet peak service demands.
- Resolved customer complaints to foster positive experiences.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored staff performance and addressed issues.
- Managed full staff of restaurant employees, providing comprehensive training and support.
- Catered local events, enhancing community engagement and brand visibility.
- Conducted daily and nightly paperwork, including audits and deposits.
- Maintained business operations, ensuring cleanliness and compliance with health department guidelines.
Assistant Manager
Zaxby's
Danville
01.2016 - 02.2017
- Managed full staff of front-of-house and back-of-house employees to ensure operational efficiency.
- Assisted in managing daily operations and staff scheduling for restaurant efficiency.
- Trained new employees on customer service standards and operational procedures.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented health and safety protocols to ensure compliance with regulations.
- Oversaw enforcement of company policies to maintain compliance and standards.
- Conducted daily paperwork, inventory audits, and processed nightly deposits.
- Executed interviewing, hiring, and firing processes as necessary to build a strong team.
- Performed nightly closing procedures to secure business operations.
- Coordinated catering orders and managed weekly deliveries for timely service.
- Addressed customer complaints and concerns to enhance satisfaction levels.
Food Server
Danville Country Club
Danville
04.2014 - 01.2016
- Delivered food and beverages to members and guests in country club dining area.
- Set up and bartended events, parties, and banquets throughout year.
- Maintained exceptional customer service skills to enhance member and guest satisfaction.
- Delivered exceptional service to members and guests at a prestigious country club.
- Managed food and beverage orders efficiently during peak dining hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted in training new servers on club policies and service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Set up dining rooms for special events, adhering to club specifications.
CNA
Golden Living Center - Nursing Home
Stanford
04.2010 - 02.2011
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care activities in medical records accurately.
- Communicated effectively with patients and families about care plans.
- Maintained a clean and safe environment for patients at all times.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
Manager
Subway
Danville
05.2005 - 01.2016
- Oversaw operations and full staff management across multiple restaurant locations.
- Oversaw daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to maintain optimal stock availability.
- Coordinated staff schedules to meet peak service demands.
- Resolved customer complaints to foster positive experiences.
- Developed training materials to support new employee onboarding.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted weekly and nightly audits to ensure compliance with health guidelines.
- Managed hiring processes and employee scheduling for optimal staffing.
- Trained all employees to uphold standards and improve service quality.
- Handled daily deposits, ensuring financial accuracy and accountability.
- Maintained strict adherence to all health guidelines for food safety.
Education
Bachelor of Science - Nursing
Bluegrass Community And Technical College
Danville, KY12.2010
Comprehensive Diploma -
Lincoln County High School
Stanford, KY06.2008
Bachelor of Science - Marine Biology
Unity University
New Gloucester, MESkills
- Microsoft Office Suite
- Event planning
- Budget management
- Customer relationship management
- Marketing collaboration
- Member engagement
- Conflict resolution
- Team leadership
- Problem solving
- Attention to detail
- Clear communication
- Client relationship management
- Event coordination software
- Time management
- Computer proficiency
- Marketing strategies
- Staff supervision
Accomplishments
- Event Management Success: Managed over 150 successful events annually with 98% client satisfaction rate.
- Cost Efficiency: Reduced event costs through strategic vendor negotiations and budgeting; increased event revenue via P&L reporting.
- Team Leadership Impact: Trained and mentored a team of over 20 staff members, improving service quality and standards.
Timeline
Director of Events
Lexington Country Club
06.2017 - Current
Manager
Cue on Main
02.2017 - 07.2017
Assistant Manager
Zaxby's
01.2016 - 02.2017
Food Server
Danville Country Club
04.2014 - 01.2016
CNA
Golden Living Center - Nursing Home
04.2010 - 02.2011
Manager
Subway
05.2005 - 01.2016
Bachelor of Science - Nursing
Bluegrass Community And Technical College
Comprehensive Diploma -
Lincoln County High School
Bachelor of Science - Marine Biology
Unity University
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