Justin Flowers
Belle Noble Entertainment Group
Louisville
10
years of professional experience
Results-driven hospitality leader with extensive experience in high-volume dining. Delivers exceptional customer service and manages team collaboration to support operational efficiency. Trains and leads staff effectively, enhancing guest satisfaction and aligning team efforts with organizational goals.
Work History
Server / Lead / Manager
7 Years 10 MonthsLead Server
4 Months- Led front-of-house operations during assigned shifts, ensuring efficient workflow and exceptional guest service.
- Delegated responsibilities and supported team members, ensuring smooth shift execution and optimal service delivery.
- Trained and mentored new employees on service standards, procedures, and restaurant expectations.
- Assisted management with shift transitions and operational duties, contributing to seamless daily operations.
- Monitored team performance and helped maintain a positive, team-oriented work environment.
- Monitored team performance and fostered a positive, collaborative environment, enhancing overall team morale.
General Manager
- Directed daily restaurant operations to ensure smooth service, operational efficiency, and exceptional guest experiences.
- Increased restaurant profitability by monitoring food costs, labor expenses, inventory, and operating budgets.
- Increased overall restaurant sales through strategic promotions, upselling initiatives, and improved guest experiences.
- Increased restaurant profitability by analyzing food costs, labor expenses, inventory, and operating budgets to identify financial efficiencies.
- Oversaw hiring, onboarding, scheduling, and performance management to maintain appropriate staffing levels.
- Maintained high standards for food quality, presentation, cleanliness, and customer service.
- Developed strategies to increase sales, improve customer retention, and drive overall restaurant revenue.
- Developed strategies to increase sales, improve customer retention, and drive overallrestaurantrevenue.
- Consistently worked to exceed sales targets, improve operational standards, and maximize profitability.
- Resolved customer complaints professionally while maintaining guest satisfaction and loyalty.
- Ensured compliance with health department regulations, food safety standards, and company policies.
- Conducted inventory counts, managed vendor relationships, and controlled ordering to minimize waste.
- Created a positive team culture focused on accountability, communication, and employee retention.
- Collaborated with ownership and upper management to establish operational goals andimproveperformance.
- Led pre-shift meetings and ongoing training to improve service standards and team productivity.
- Managed restaurant opening and closing procedures, cash handling, deposits, and daily reconciliation.
- Reduced labor and food costs through effective scheduling, inventory management, and waste reduction.
- Improved employee retention by implementing comprehensive training programs and fostering open communication to strengthen team development.
- Successfully managed high-volume restaurant operations while maintaining exceptional service standards.
- Built and developed strong management teams capable of maintaining operational excellence.
- Improved restaurant profitability by identifying cost-saving opportunities and streamlining daily operations.
Assistant General Manager
1 Year- Assisted the General Manager with overseeing daily restaurant operations to ensure efficient service and a positive guest experience.
- Supervised, trained, and developed team members while promoting accountability and strong performance standards.
- Managed employee scheduling and shift coverage, optimizing labor costs to enhance operational efficiency.
- Oversaw opening and closing procedures and cash handling, ensuring accurate daily financial reconciliations.
- Addressed guest concerns and resolved service issues professionally to maintain customer satisfaction.
- Monitored inventory, food quality, cleanliness, and compliance with health and safety standards.
- Supported hiring, onboarding, and ongoing employee development.
- Led team meetings and communicated company expectations, goals, and operational updates.
- Assisted with controlling labor and food costs while maintaining service quality.
- Led on-floor operations, facilitating effective communication between front-of-house and back-of-house teams.
Lead Server
5 Years 6 Months- Led front-of-house operations during assigned shifts, ensuring efficient workflow and exceptional guest service.
- Delegated responsibilities and supported team members to ensure seamless shift execution.
- Trained and mentored new employees on service standards, procedures, and restaurant expectations.
- Handled guest complaints and service recovery situations while maintaining a professional and welcoming environment.
- Handled guest complaints and service recovery situations while maintaining a professional and welcoming environment.
- Monitored team performance and helped maintain a positive, team-oriented work environment.
- Collaborated with kitchen and front-of-house staff to ensure timely and accurate food service.
- Assisted management with shift transitions, opening and closing duties, and operationalresponsibilities.
- Cultivated strong guest relationships to drive repeat business and enhance dining experiences.
- Built strong guest relationships to encourage repeat business and positive dining experiences.
Server
8 Months- Assisted in preparations for restaurant opening to ensure smooth operations for patrons
- Promoted business visibility during downtime as part of street team promoting the new business
- Ensured satisfaction of patron needs in a fast and friendly manner
- Spent downtime as part of street team promoting the new business
Education
No Degree - General Education
Skills
Restaurant Operations Management
P&L Management
Budgeting & Forecasting
Labor Cost Control
Food Cost Management
Hiring & Employee Development
Team Leadership
Inventory Management
Customer Satisfaction
Sales Growth
Health & Safety Compliance
Dispute resolution
Vendor Management
Staff Scheduling
Performance Management
Proficient in Toast POS
MarketMan Inventory Management
and Tripleseat Event Management.
Exceptional Customer Service
Strong Communication & Interpersonal Skills
Food & Beverage Knowledge
POS Systems & Cash Handling
Accurate Order Taking & Processing
Upselling & Increasing Sales
Multitasking in Fast-Paced Environments
Team Collaboration & Dependability
Problem-Solving & Conflict Resolution
Time Management & Organization
Food Safety & Sanitation
Guest Satisfaction & Retention
Timeline
Lead Server
Sake a Gogo
06.2026 - 10.2026Read More
General Manager
The Village Anchor
06.2026 - 06.2026Read More
Assistant General Manager
Le Moo Steakhouse
06.2024 - 06.2025Read More
Server / Lead / Manager
Belle Noble Entertainment Group
12.2018 - 10.2026Read More
Lead Server
Le Moo Steakhouse
12.2018 - 06.2024Read More
Server
Kai Japanese Roots
01.2017 - 09.2017Read More
West Kentucky Community And Technical College
No Degree from General Education
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