Justin Foster
Harrodsburg,KY
Summary
IT professional with 10+ years of experience in systems analysis and multi-tier technical support, specializing in complex problem resolution and project implementation. Proven track record of improving operational efficiency through technology solutions and process optimization. Demonstrated expertise in Level 1-3 technical support, system monitoring, and enterprise hardware support. Strong background in analyzing business needs and leveraging technology to achieve organizational objectives while ensuring minimal system downtime.
Overview
15
15
years of professional experience
Work History
IT Support Services
Private Consulting
01.2019 - Current
- Provided technical advisory services to small businesses and individual clients
- Developed customized solutions for diverse client needs
- Lead project planning and execution for technology implementations, including detailed documentation of processes and procedures
- Develop automated monitoring and reporting systems using Excel and AI tools to optimize business processes and ensure system stability
- Collaborate with C-level stakeholders to assess organizational needs and implement strategic technology solutions
- Manage vendor relationships and SLAs to ensure optimal technology performance and support coverage
- Provide after-hours support and emergency response for business-critical systems
- Developed and maintained Excel automation solutions that reduced manual reporting time by 60% for small business clients
Hardware Analyst
Dell
10.2015 - 01.2017
- Delivered Level 3 enterprise hardware support for 850+ users across multiple states, serving as final escalation point for complex system issues
- Managed high-priority break-fix scenarios requiring immediate resolution to minimize business impact
- Implemented and maintained enterprise ticketing system for tracking service requests and documenting resolution procedures
- Coordinated with cross-functional teams to execute system upgrades during off-peak hours, ensuring minimal user disruption
- Developed and maintained technical documentation for complex hardware troubleshooting procedures
- Provided on-call support for critical hardware failures and system emergencies
- Trained and mentored Level 1-2 technicians on advanced troubleshooting methodologies
Integration Technician
Westcon Group North America
11.2009 - 12.2013
- Configured and implemented enterprise network systems according to client specifications and regulatory requirements
- Monitored system performance and stability for large-scale technical implementations
- Developed comprehensive standard operating procedures for system configurations and maintenance
- Managed implementation schedules to minimize system downtime, including after-hours deployments
- Ensured compliance with ISO 9001 requirements and industry standards
Education
High School Diploma -
Woodson
Fairfax, VA06-2001
Skills
- Enterprise Ticketing Systems
- Advanced Excel & Data Analysis
- SAP & RDP Implementation
- Level 1-3 Enterprise Support
- System Documentation
- Standard Operating Procedures
- System Performance Monitoring
- Dell Enterprise Support Certification
- ISO 9001 Quality Management Systems
- Advanced Hardware Troubleshooting
Timeline
IT Support Services
Private Consulting
01.2019 - Current
Hardware Analyst
Dell
10.2015 - 01.2017
Integration Technician
Westcon Group North America
11.2009 - 12.2013
High School Diploma -
Woodson
Similar Profiles
Yngrid MontoyaYngrid Montoya
BI-LINGUAL TRANSLATING CONSULTANT at Private ConsultingBI-LINGUAL TRANSLATING CONSULTANT at Private Consulting
CHRISTIAN GODBOUTCHRISTIAN GODBOUT
Consultant at Private ConsultingConsultant at Private Consulting
Andreas BompasAndreas Bompas
Mentor of Mathematics/Physics at Private ConsultingMentor of Mathematics/Physics at Private Consulting