Kathryn Hopkins
Mount Sterling
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Helpware
09.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
MSU
10.2020 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Dietary Aide
Windsor Care
08.2019 - 09.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Montgomery County Highschool
Mount Sterling, KY05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Call management
Timeline
Customer Service Representative
Helpware
09.2023 - 03.2025
Receptionist
MSU
10.2020 - 05.2023
Dietary Aide
Windsor Care
08.2019 - 09.2020
High School Diploma -
Montgomery County Highschool
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