Justin Taylor
Winchester,Kentucky
Summary
Dynamic IT Technician with a proven track record at Kraft Horsewalker, excelling in desktop technical support and hardware installation. Recognized for enhancing user experience through effective troubleshooting and communication. Adept at software configuration and committed to continuous learning, ensuring optimal performance and reliability in all projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Kraft Horsewalker
03.2024 - Current
- Troubleshot hardware and software issues to ensure seamless operations.
- Installed and configured network systems to enhance connectivity and performance.
- Provided technical support for end-users, resolving inquiries efficiently.
- Maintained inventory of IT equipment, ensuring timely updates and replacements.
- Conducted regular system backups to safeguard data integrity and availability.
- Collaborated with team members to streamline incident response processes.
- Implemented software updates to improve security measures across the organization.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures
- Took initiative to acquire a certification through Coursera to maximize my understanding of Cyber security and how to train our staff.
AutoCAD Drafter
Kraft Horsewalker
01.2023 - Current
- Created detailed technical drawings for custom horsewalker designs using AutoCAD software.
- Collaborated with engineering team to refine design specifications and ensure compliance with industry standards.
- Assisted in preparing project documentation, including material lists and assembly instructions.
- Reviewed and modified existing CAD drawings to enhance accuracy and functionality based on client feedback.
- Conducted site visits to gather measurements and assess installation requirements for new projects.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Worked with architects, engineers, and customers to efficiently resolve planning and construction issues.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
- Maintained organized digital filing system, enabling efficient retrieval of archived drawings when needed.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
Installer
Kraft Horsewalker
06.2022 - 11.2022
- Installed and maintained horsewalker systems for optimal performance and reliability.
- Collaborated with team to troubleshoot issues, ensuring minimal downtime during installations.
- Trained new employees on installation techniques and safety protocols to enhance operational efficiency.
- Conducted regular inspections of installed systems, identifying areas for improvement and maintenance needs.
- Streamlined installation processes, reducing time spent on setups while maintaining quality standards.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Lead Custodian
Clark County Board Of Education
05.2020 - 05.2022
- Supervised daily custodial operations, ensuring cleanliness and safety in educational facilities.
- Trained and mentored staff on effective cleaning techniques and best practices.
- Implemented inventory control measures for cleaning supplies to optimize resource allocation.
- Developed cleaning schedules that improved efficiency and reduced downtime across facilities.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Coordinated with school administration to address specific cleaning needs promptly.
- Collaborated with maintenance teams for timely response to facility-related issues impacting cleanliness.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Streamlined maintenance processes by establishing clear communication between custodians, management, and other departments.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
Education
No Degree - Ancient History
Eastern Kentucky University
Richmond, Kentucky, KY05-2009
High School Diploma -
Geroge Rogers Clark Highschool
Winchester, KY06-2008
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- 2D drafting proficiency
- Strong communication skills
- Deadline oriented
- Project requirements
- Verbal/written communication
- Continuous learning mindset
- Schematics
- Mechanical design
Certification
Coursera Certificate for Introduction to Cybersecurity
Languages
English
Native or Bilingual
German
Elementary
Interests
- Music
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Member of the Winchester Art Guild as a Blacksmith
Timeline
IT Technician
Kraft Horsewalker
03.2024 - Current
AutoCAD Drafter
Kraft Horsewalker
01.2023 - Current
Installer
Kraft Horsewalker
06.2022 - 11.2022
Lead Custodian
Clark County Board Of Education
05.2020 - 05.2022
No Degree - Ancient History
Eastern Kentucky University
High School Diploma -
Geroge Rogers Clark Highschool