Kacey Brierley
Irvine
Summary
- Dynamic professional with a proven track record in education and customer service, notably at Estill County Schools. Skilled in student engagement and positive reinforcement, I excel in fostering a productive learning environment. Adept at time management and organizational skills, I consistently enhance team performance and ensure high-quality service delivery.
- Offering strong ability to lead and motivate teams, with positive attitude and eagerness to learn and develop in customer service environment. Brings organizational skills and understanding of customer service principles. Ready to use and develop leadership and problem-solving skills in any role.
- Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in any role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Estill County Schools
03.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Waitress
Cracker Barrel
01.2022 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Manager
The Butcher's Pub
09.2021 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Trainer
McDonald's
01.2019 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Science - Education
University of The Cumberlands
Williamsburg, KY05-2026
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Time management
- Attention to detail
- Flexible and adaptable
- Computer skills
- Organizational skills
- Customer service
Certification
- PBIS Training- University of the Cumberland's, 2022
- COVID-19 Training- University of the Cumberland's, 2022
- Suicide Prevention Training- University of the Cumberland's, 2022
Timeline
Substitute Teacher, K-12
Estill County Schools
03.2025 - Current
Waitress
Cracker Barrel
01.2022 - 02.2025
Manager
The Butcher's Pub
09.2021 - 05.2023
Crew Trainer
McDonald's
01.2019 - 08.2021
Bachelor of Science - Education
University of The Cumberlands
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