KACI CARMON
Utica
Summary
Results-driven Store Training Manager with expertise in team engagement, conflict resolution, and fostering a culture of accountability. Proven skills in coaching and performance management while navigating sensitive workplace issues. Focused on upholding company policies and ensuring fair outcomes. Seeking to leverage leadership experience in HR Resolution to support employees and promote equitable resolutions.
Overview
14
14
years of professional experience
Work History
Store Training Manager
Dollar General
Beaver Dam
04.2019 - Current
- Plan and lead training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Trained Store Managers on effective employee management techniques, leading to improved team dynamics
- Coordinated with managers to identify skill gaps and implemented targeted training programs
- Mentored Store Managers in coaching techniques, enhancing associate performance and engagement
- Guided team members in developing skills to achieve career advancement within the store.
Store Manager
Dollar General
Beaver Dam
05.2018 - 11.2019
- Resolved customer inquiries and maintained high service standards.
- Ensured compliance with safety regulations and company policies.
- Ensured a safe shopping environment by enforcing health and safety protocols.
- Oversaw inventory tracking and physical counts to reduce loss.
- Led regular staff meetings to align team on updates and expectations.
- Enhanced workflow productivity by hiring and developing top talent.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Dollar General
Beaver Dam
04.2016 - 05.2018
- Executed all store manager responsibilities in collaboration with the store manager.
Store Manager
Dollar General
Hartford
04.2012 - 09.2014
- Managed inventory and stock replenishment to ensure optimal product availability.
- Trained and supervised team members on store policies and procedures to maintain compliance and operational efficiency.
- Delivered customer service that contributed to increased shopper satisfaction.
- Provided excellent customer service to enhance shopper satisfaction.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Daviess County High School
Owensboro, KYSome College (No Degree) - Accounting And Finance
Owensboro Community And Technical College
Owensboro, KYSkills
- Employee training
- Coaching techniques
- Mentoring skills
- Team leadership
- Customer service
- Problem solving
- Analytical thinking
- Effective communication
- Conflict resolution
- Time management
- Task prioritization
- MS office
- Strategic thinker
Accomplishments
- 2025, Store 00013, Top Shrink Performance at .46% to Plan
- 2025, Store 00013, Top Overall Performance
- 2024, Store 00013, District MVP
- 2018, Store 18661, Top Shrink Performance at 1.76% to Plan
- 2013, Store 0761, 2nd place Lowest OOS at 100
- 2013, Store 0761, 2nd place Best Expense Control at 97.52%
- 2013, Store 0761, Lowest Shrink Rate at -.74%
- 2013, Store 0761, Highest PIA at 90.22%
- Developed and promoted 5 Store Managers from within my own team
Timeline
Store Training Manager
Dollar General
04.2019 - Current
Store Manager
Dollar General
05.2018 - 11.2019
Assistant Store Manager
Dollar General
04.2016 - 05.2018
Store Manager
Dollar General
04.2012 - 09.2014
Daviess County High School
Some College (No Degree) - Accounting And Finance
Owensboro Community And Technical College