Kadeen Bailey
Corporate Account Executive
George Town
Summary
Detail-oriented and adaptable professional with experience in project management, customer relations, and operational efficiency. Skilled in communication, teamwork, and problem-solving, with a strong ability to learn quickly and contribute to diverse work environments.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
Corporate Account Executive
Creative Tech Ltd
05.2024 - Current
- Managed multiple accounts efficiently, prioritizing tasks to optimize client satisfaction.
- Built and maintained strong client relationships, securing repeat business and referrals.
- Represented Creative Tech Ltd at networking events, expanding brand reach in target markets.
- Conducted client check-ins to assess needs, identify upselling opportunities, and enhance retention.
- Collaborated with cross-functional teams to develop marketing strategies, driving brand awareness and revenue growth.
- Negotiated contracts to ensure favorable terms, balancing customer satisfaction and profitability.
- Created customized reports for improved sales forecasting and performance tracking.
- Increased product sales through tailored demonstrations and promotional events.
- Researched competitors and consumer interests to provide informed product recommendations.
- Developed, serviced and grew corporate accounts up to 15% annually.
Account Manager
Inova Solutions Jamaica Limited
12.2022 - 04.2024
- Built strong client relationships through accurate pricing and tailored solutions.
- Resolved billing, service, and accounting issues to enhance satisfaction.
- Led new business development, sales forecasting, and pricing negotiations.
- Promoted from Sales Executive to Account Manager within 6 months due to outstanding performance.
- Closed the company’s first managed service contract ($25K), expanding the service offerings and establishing a key revenue stream.
- Developed retention strategies, optimizing customer experience and market reach.
- Analyzed customer feedback to drive service improvements.
- Negotiated product and freight costs to reduce acquisition expenses.
- Executed targeted marketing campaigns to boost engagement and brand awareness.
- Ensured brand consistency and high-quality marketing content.
- Streamlined customer onboarding and database management.
- Applied project management best practices to drive business growth.
Sales Support Executive
Neptune Communications Limited
02.2022 - 02.2023
- Developed solutions to overcome sales challenges and maximize opportunities.
- Secured and nurtured customer relationships to achieve sales goals.
- Managed accounts to retain clients and expand business share.
- Led support staff to assist in closing deals effectively.
- Monitored sales performance and reported insights to management.
- Implemented strategies to boost sales, profits, and customer satisfaction.
- Analyzed competitor products and pricing to stay competitive.
- Organized sales meetings to refine strategies and drive improvements.
- Managed bids, proposals, budgets, and contract negotiations.
- Encouraged cross-selling by identifying customer needs.
Sales Associate
Influx Inc.
09.2021 - 01.2022
- Built strong customer relationships to drive loyalty and repeat business.
- Identified solutions to customer needs, promoting relevant products and services.
- Increased sales through upselling, cross-selling, and personalized recommendations.
- Delivered excellent customer service in high-pressure environments.
- Assisted customers with product selection, checkout, and inquiries.
- Educated clients on promotions and products using persuasive sales techniques.
- Maintained sales, returns, and inventory records for accuracy.
- Trained and mentored new hires in product knowledge and sales strategies.
- Developed sales performance reports using Salesforce and HubSpot.
Pop up -Sales Agent
Digicel Jamaica
05.2019 - 12.2019
- Delivered exceptional customer service, addressing inquiries and concerns promptly.
- Provided personalized support to increase sales and customer satisfaction.
- Assisted customers with orders and product recommendations.
- Negotiated vendor pricing to fit budgets and maximize profits.
- Utilized Salesforce CRM to track customer interactions and purchases.
- Managed sales records, expenses, and administrative tasks.
- Identified new business opportunities and presented product solutions.
- Conducted sales presentations and demonstrations to highlight product advantages.
- Trained and mentored new sales representatives.
Sales Representative
Sutherland Global Services
09.2018 - 12.2018
- Maintained high client satisfaction with excellent service
- Managed accounts and tracked performance using CRM software
- Collaborated with teams to meet customer needs
- Leveraged customer insights to boost sales
- Ensured customer satisfaction and repeat business
- Answered product questions, assisted with purchases, and promoted key items
- Built strong customer relationships and a positive business image
- Identified and recommended products based on customer needs
Education
Bachelor of Science - Business Administration- Marketing
Knox Community College
09.2018 - 08.2021
Associate of Science - Business Studies
Knox Community College
09.2016 - 08.2018
NCTVET Level 2 - Teacher Assistant
HEART TRUST NTA
Clarendon 05.2001 -
Skills
- Microsoft Office Suite
- Project Management
- Data Analysis & Reporting
- Customer Relationship Management
- Leadership & Teamwork
- Problem-Solving & Critical Thinking
- Time Management
- Adaptability & Flexibility
- Attention to Detail
- Creativity & Innovation
- Emotional Intelligence
Volunteer Experience
Police Youth Club Jamaica — Member (2011)
- Participated in community service projects and youth development programs.
- Developed teamwork and leadership skills through organized activities.
Clarendon 4H Club — Member (2011)
- Engaged in agricultural education and community outreach initiatives.
- Gained hands-on experience in project management and environmental stewardship.
References
Kevin Pershad
Client Executive and Team Lead
Fujitsu Jamaica Limited
Phone: (876) 552-2020
Email: kevinpershad@gmail.com
Relationship: Former Manager
Yolando Lewis
Sales Manager
Info Exchange Ltd
Phone: (876) 383-7668
Email: yolando.lewis@gmail.com
Relationship: Mentor
Certification
10/01/23, AZ-900: Microsoft Azure Fundamentals
Timeline
Corporate Account Executive
Creative Tech Ltd
05.2024 - Current
Account Manager
Inova Solutions Jamaica Limited
12.2022 - 04.2024
Sales Support Executive
Neptune Communications Limited
02.2022 - 02.2023
Sales Associate
Influx Inc.
09.2021 - 01.2022
Pop up -Sales Agent
Digicel Jamaica
05.2019 - 12.2019
Sales Representative
Sutherland Global Services
09.2018 - 12.2018
Bachelor of Science - Business Administration- Marketing
Knox Community College
09.2018 - 08.2021
Associate of Science - Business Studies
Knox Community College
09.2016 - 08.2018
NCTVET Level 2 - Teacher Assistant
HEART TRUST NTA
05.2001 -
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