Kadejah Bledsoe
Calvert City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dynamic customer service representative with a talent for building relationships and delivering personalized shopping assistance. Committed to optimizing sales and enhancing customer satisfaction through expert product knowledge and effective communication.
Results-driven FOH manager skilled in streamlining operations and improving service delivery. Known for exceptional communication and team collaboration, consistently driving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JCPenney
Lexington Ky
03.2025 - 02.2026
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication.
- Collaborated with team members to optimize store operations and improve service delivery.
- Oversaw daily store operations, delegating tasks effectively to ensure smooth functioning of the retail division.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Boosted retail sales of cosmetics products by providing expert recommendations based on clients'' needs and preferences.
- Developed strong relationships with key buyers, securing lucrative placements in high-end retail stores nationwide.
- Maintained updated knowledge of current trends and popular products in the retail industry.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Improved store efficiency by streamlining retail operations processes and procedures.
FOH Manager
Honey Baked Ham
Lexington Ky
11.2018 - 01.2025
- Oversaw daily front-of-house operations, ensuring exceptional customer service and smooth workflow.
- Developed and implemented training programs to enhance staff knowledge of best practices and operational standards.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Coordinated staff schedules to align with peak service times, enhancing team performance.
- Led initiatives to maintain cleanliness and organization in dining areas, promoting a welcoming atmosphere.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Streamlined training materials for new hires, enhancing onboarding experience and retention rates.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Investigated and resolved guest complaints, maintaining high standards of customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Leveraged upselling methods to optimize revenue streams while ensuring positive customer experiences.
Server
Keenland
Lexington Ky
04.2016 - 10.2019
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- Delivered exceptional customer service to enhance guest experiences.
- Managed food and beverage orders efficiently during high-volume events.
- Oversaw dining area cleanliness and organized table settings for optimal guest comfort.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Quality assurance
- Cross-cultural sensitivity
- Patience and tact
- Excellent communication
Timeline
Customer Service Representative
JCPenney
03.2025 - 02.2026
FOH Manager
Honey Baked Ham
11.2018 - 01.2025
Server
Keenland
04.2016 - 10.2019
High School Diploma -
Brownsburg High School