Kaden Culberson
Cynthiana
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sorrell Home Medical Equipment
Cynthiana, KY
10.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
- Managed order processing and coordination for medical equipment deliveries, enhancing operational workflows.
- Collaborated with cross-functional teams to streamline communication and improve service response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Proficient and regular use of Microsoft office applications including Excel.
- Electronically sorting and organizing patient documentation into the appropriate location.
- Cross referencing data with physical documents and/or directly communicating with healthcare providers to clarify any discrepancies.
- Daily communication with physicians and physicians offices to process electronic durable medical equipment orders in a timely manner.
- Proficient adherence to HIPPA guidelines.
Med/Surg SRNA and Ward Clerk
Harrison Memorial Hospital
Cynthiana, KY
11.2021 - 10.2025
- Assisted in providing support for various tasks on a part-time basis. Collaborated with team members to achieve project goals. Contributed to maintaining a productive work environment.
- Supported team communications by providing contact information for manager Shellie Clines at 859-234-2300 ext. 2468.
- Assisted in providing bedside care for patients under RN supervision. Obtained and recorded patients' vital signs. Communicated with patients and physicians' offices over the phone to schedule appointments.
- Assisted in the processing of patient admission, discharge, and plan of care information.
- Proficient adherence to HIPPA guidelines.
SRNA Home Aide
Harrison County Senior Citizens and Adult Day
Cynthiana, KY
07.2024 - 04.2025
- Committed 16 hours per week to part-time responsibilities.
- Assisted clients with daily living activities. Supported personal hygiene routines. Managed household tasks and provided transportation to medical appointments and errands within city limits.
- Proficient adherence to HIPPA guidelines.
Cashier and store associate
Emerson Steel Boutique
Cynthiana, KY
07.2019 - 11.2019
- Previous owner: Julia Ware
- Job responsibilities included being lone manager of retail shop, operating financial system and bank deposits, working with product line and transporting packages, and practicing respectful and helpful customer service skills.
- Reason for leaving- store was bought by new management who only allowed family employees.
Education
Diploma - undefined
Harrison County High School
Cynthiana, KY05.2021
Skills
- Affective communication with patients and coworkers
- Strong work ethic
- Time management
- Years of experience with computer technology
- Problem solving capabilities
- Adaptability to new tasks and situations
- Critical thinking in slow and fast functioning situations
Certification
- State Registered Nurse Aide
- 2021-present
- License Number- 50241307
Timeline
Customer Service Representative
Sorrell Home Medical Equipment
10.2025 - Current
SRNA Home Aide
Harrison County Senior Citizens and Adult Day
07.2024 - 04.2025
Med/Surg SRNA and Ward Clerk
Harrison Memorial Hospital
11.2021 - 10.2025
Cashier and store associate
Emerson Steel Boutique
07.2019 - 11.2019
Diploma - undefined
Harrison County High School