Kaitlin Wilks
Mount Washington,KY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Ecommerce Administrative Assistant
Rays Estates
12.2023 - Current
- Answered calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Configured, added and removed items and images to provide most accurate representation of products on company's website.
- Corresponded with online customers to address questions or complaints about items and shipping methods.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ecommerce Entrepreneur / Sourcing Specialist
Self-employeed
07.2017 - Current
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Managed financial tracking, inventory coordination and social media marketing.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Analyzed customer trends and provided insights to improve customer experience.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY05-2020
Skills
- Reception oversight
- Research
- Tech-Savvy
- Data analysis and research
- Customer and client relations
- Multitasking and prioritization
- Computer skills
- Product sourcing
- Online advertising
- Order fulfillment
- Shipping management
- Customer engagement
Timeline
Ecommerce Administrative Assistant
Rays Estates
12.2023 - Current
Ecommerce Entrepreneur / Sourcing Specialist
Self-employeed
07.2017 - Current
Associate of Science -
Jefferson Community And Technical College
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