Innovative professional performing quality daily hands-on care and supervision of assigned individuals. Modeling resources and replacement strategies to improve quality of life. Thrives in dynamically and changing environments requiring focused decision-making to de-escalate challenging situations.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Residential Assistant/ Certified Medication Aide
Stilley House Senior Living
Benton
12.2023 - Current
Assisted residents with daily living activities and personal care needs.
Coordinated social activities and events to enhance resident engagement.
Supported nursing staff by monitoring resident health and reporting changes.
Communicated effectively with families regarding resident well-being and updates.
Trained new staff on best practices for resident assistance procedures.
Responded promptly to emergency situations occurring inside or outside of residence halls.
Maintained clean and sanitary living environment for residents.
Manager in training
Mcdonalds
Benton
01.2021 - 06.2023
Supervised daily operations to ensure high-quality service standards.
Trained new employees on customer service and operational procedures.
Assisted in inventory management and stock replenishment processes.
Implemented cleanliness protocols to maintain a safe dining environment.
Resolved customer complaints promptly to enhance satisfaction levels.
Collaborated with management on improving workflow efficiency and service speed.
Worked closely with customers to understand needs and resolve diverse issues.
Developed and implemented training plans for new employees.
Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
Personal Care Assistant/ Team Leader/Residential Medication Aide at Morrison GardensPersonal Care Assistant/ Team Leader/Residential Medication Aide at Morrison Gardens
Certified Medication Aide/Certified Nursing Assistant at Cambridge Health AllianceCertified Medication Aide/Certified Nursing Assistant at Cambridge Health Alliance