Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Caldwell

Louisville

Summary

Dynamic and detail-oriented individual with a strong work ethic and exceptional organizational skills. Achieved improved patient satisfaction by streamlining scheduling processes and enhancing communication across departments. Proficient in data entry and adept at critical thinking, consistently delivering results under pressure while fostering collaboration among teams.

Overview

5
5
years of professional experience

Work History

Scheduler Coordinator

Baptist Health
01.2025 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Patient Access Coordinator

Baptist Health
01.2024 - 01.2025
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
  • Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Customer Service Representative

Walmart
07.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Healthcare Administration

Bellevue University
Bellevue, NE

High School Diploma -

Henry County High School
Henry County, KY
05-2021

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Organizational skills

Timeline

Scheduler Coordinator

Baptist Health
01.2025 - Current

Patient Access Coordinator

Baptist Health
01.2024 - 01.2025

Customer Service Representative

Walmart
07.2020 - 01.2024

Healthcare Administration

Bellevue University

High School Diploma -

Henry County High School

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Kaitlyn Caldwell