Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaitlyn Craig

Covington

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

7
7
years of professional experience

Work History

MARKETING OPS COORDINATOR

Joseph-Beth Booksellers
03.2023 - Current
  • Compile and send out weekly communications
  • Coordinate and execute in-store and offsite events
  • Create and execute social media plans
  • Process and complete online orders and answer customer inquiries
  • Coordinate with authors to execute preorder signings
  • Give book recommendations and sell to customer’s specific wants
  • Run author events

Bookseller

Joseph-Beth Booksellers
09.2021 - 03.2023
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.

COMMERCE COPYWRITER

Pure Romance
07.2022 - 03.2023
  • Write B2B and B2C communications
  • Write training articles for Consultants
  • Edit communications that go out
  • Write and edit blogs that go on the customer-facing blog
  • Develop processes to encourage efficiency

Barista

Starbucks
03.2021 - 09.2021
  • Trained new staff on beverage preparation and customer service standards.
  • Managed inventory levels, ensuring timely restocking of supplies.
  • Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Sales Lead

Michaels Arts and Crafts
09.2018 - 03.2021
  • Mentored junior sales staff, fostering skill development and enhancing team performance
  • Led team in achieving sales targets through strategic planning and execution
  • Established strong relationships with key clients, enhancing customer retention and satisfaction
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

Education

Bachelor of Arts - English - Writing Studies

Northern Kentucky University
Highland Heights, KY
05-2022

Skills

  • Copy Editing/Writing
  • Team Management
  • Product Marketing
  • Time Management
  • Communication
  • Microsoft Office, Excel, and Word
  • Multitasking and organization
  • Customer service
  • Work Planning and Prioritization
  • Relationship building
  • Project coordination

Accomplishments

  • Published in The American Bookseller Association’s Indie Next Catalog in December 2022 and November 2024
  • Published in NKU’s Pentangle Literary Magazine and was on the Editorial Board for 2 years

Timeline

MARKETING OPS COORDINATOR

Joseph-Beth Booksellers
03.2023 - Current

COMMERCE COPYWRITER

Pure Romance
07.2022 - 03.2023

Bookseller

Joseph-Beth Booksellers
09.2021 - 03.2023

Barista

Starbucks
03.2021 - 09.2021

Sales Lead

Michaels Arts and Crafts
09.2018 - 03.2021

Bachelor of Arts - English - Writing Studies

Northern Kentucky University

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Kaitlyn Craig