Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaitlyn Frazier

Kaitlyn Frazier

Richmond

Summary

Dynamic professional with extensive experience in staff management and customer satisfaction, notably as a Shift Supervisor at Waffle House. Proven ability to enhance operational efficiency and resolve issues swiftly. Skilled in employee training and communication, fostering a positive environment that drives team performance and customer loyalty.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Waffle House
05.2025 - 03.2026
  • Resolved customer complaints swiftly, reinforcing positive dining experiences.
  • Supervised daily operations to ensure efficient service and customer satisfaction.

Assistant Manager

Alorahs Sweet Freeze
05.2024 - 05.2025
  • Conducted regular quality checks on products, ensuring adherence to company standards and customer satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Team Leader

Walmart
08.2022 - 05.2023
  • Led team meetings to discuss performance metrics, share feedback, and implement improvement plans.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Surgery Scheduler

Saint Francis Medical Hospital
09.2020 - 02.2022
  • Managed communication between patients, surgeons, and nursing staff to ensure accurate scheduling.
  • Enhanced patient satisfaction by providing timely updates regarding surgery dates and preparation requirements.

Education

Medical Coding

MedCerts
11-2024

High School Diploma -

Cape Central High
Cape Girardeau, MO
05-2016

Skills

  • Employee training
  • Workplace safety
  • Staff management
  • Schedule management
  • Inventory control
  • Policy enforcement
  • Verbal and written communication
  • Flexible schedule
  • Sales and upselling

Timeline

Shift Supervisor

Waffle House
05.2025 - 03.2026

Assistant Manager

Alorahs Sweet Freeze
05.2024 - 05.2025

Team Leader

Walmart
08.2022 - 05.2023

Surgery Scheduler

Saint Francis Medical Hospital
09.2020 - 02.2022

Medical Coding

MedCerts

High School Diploma -

Cape Central High
Kaitlyn Frazier