Kaitlyn Khan
Georgetown
Summary
Dedicated and detail-oriented hostess with extensive experience in customer service and staff training. Proven ability to enhance guest satisfaction through effective complaint handling and coordination with team members, ensuring seamless dining experiences.
Overview
3
3
years of professional experience
Work History
Hostess
Texas Roadhouse
Georgetown, KY
01.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new host staff on operational procedures and customer service standards.
- Coordinated with servers to communicate guest needs and maintain service efficiency.
- Collaborated with management to develop strategies for enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas for optimal presentation.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Great Crossing High School
Georgetown, KYSkills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Complaint handling
- Guest complaint resolution
- Multitasking Abilities
- Customer service
Timeline
Hostess
Texas Roadhouse
01.2023 - Current
High School Diploma -
Great Crossing High School