Kaitlyn Knight
Drakesboro
Summary
Accomplished Desk Receptionist at Dr. Brown Dentistry, adept in customer service and accounting/billing process. Enhanced office efficiency and client satisfaction through proactive organization and effective communication. Excelled in a sales role at Central Screen Printing, significantly contributing to revenue growth and expanding the customer base. Demonstrates strong organizational skills and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Desk Receptionist
Dr. Brown Dentistry
01.2022 - 06.2022
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Supported HR initiatives by assisting in the onboarding process for new hires through orientation coordination and paperwork distribution.
- Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Representative
Central Screen Printing
09.2019 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2015
Skills
- Strong organization
- Customer service expertise
- File organization
- Scheduling appointments
- Basic accounting
- Organization skills
- Telephone skills
- Customer/Client relations
Timeline
Desk Receptionist
Dr. Brown Dentistry
01.2022 - 06.2022
Sales Representative
Central Screen Printing
09.2019 - 12.2019
High School Diploma -
Penn Foster Career School
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