Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalaia Britt

Louisville

Summary

I am a detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am very motivated to learn new skills to build up experience and opportunity. Committed to delivering high-quality results in fast-paced environments. Currently pursuing higher education at the University of Louisville.

Overview

2
2
years of professional experience

Work History

Package Handler

UPS
04.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Certified in driving UPS Tug equipment.
  • Followed safety regulations to maintain safe work environment.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Maintained clean, orderly work environment free of hazards.

Housekeeper

Commonwealth Hotels
08.2022 - 01.2023
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Inspected furniture for damage or stains in between guest stays.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Maintained and organized cleaning supplies stock.
  • Reported damage or theft of hotel property to management.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.

Crew Member

Zaxbys
05.2022 - 07.2022
  • Explained current promotional information and items to patrons.
  • Brewed and served tea with preferred add-ins.
  • Drove team success by quickly completing assigned tasks.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Served food quickly for positive guest experiences.
  • Assembled and served meals according to specific guest requirements.
  • Assisted patrons in making menu selections.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Took orders from patrons and input selections into store computer system.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Scrubbed and polished counters to remove debris and food.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Wiped down tables and equipment, swept and refilled stock.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Sales Associate

Ross Dress for Less
04.2022 - 05.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Western High School
Louisville, KY
05.2022

Skills

  • Service Oriented
  • Room and Public Space Cleaning
  • Guest Service and Support
  • Multitasking and Prioritizing
  • COVID-19 Safety Procedures
  • Cart Stocking and Organization
  • Customer Service
  • Equipment Maintenance
  • Clear Communication
  • Cleaning and Sanitizing
  • Valid Driver's License
  • Package Unloading

Timeline

Package Handler

UPS
04.2023 - Current

Housekeeper

Commonwealth Hotels
08.2022 - 01.2023

Crew Member

Zaxbys
05.2022 - 07.2022

Sales Associate

Ross Dress for Less
04.2022 - 05.2022

High School Diploma -

Western High School

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Kalaia Britt