Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaley Smith

Lexington

Summary

Hardworking individual with several years of customer service & project leadership experience. Devoted to sharing knowledge, promoting growth & creating memorable experiences for both employees and clients.

Overview

6
6
years of professional experience

Work History

Implementation Setup Specialist

Paylocity
Remote
01.2022 - Current
  • Responsible for balancing and validating payroll wages and taxes for Enterprise clients.
  • Investigated, resolved and notated variances for wages, taxes and any flagged audit items relating to payroll or tax data.
  • Built strong partnerships with other internal partners such as Data Operations, Data conversion, Implementation Account Managers and Implementation Management to ensure a smooth balancing process for clients.
  • Project Managed and lead a team of ISS managers on several large Implementations which included hundreds of companies IDs.
  • Regularly collaborate with my team, our partners and leadership to improve processes and bridge gaps. This feedback has directly lead to our ISS Liaison initiative to be created, which assigns an ISS to an IC Team to share Knowledge & collect feedback to improve processes. and communication.
  • Actively tracking Implementation PDRs for the ISS Team and escalating for resolution, as well as sharing PCTY updates that impact our processes.

Account Manager

Paylocity
06.2018 - 01.2022
  • Account manager for multiple client types: Mid, Enterprise & Executive.
  • Led large scale projects, and created & presented in depth training's for Enterprise level clients.
  • Maintained client relationships with forward-thinking strategies focused on addressing their needs and resolving concerns.
  • Partnered with internal support teams to resolve discrepancies and create effective solutions.
  • Actively worked cases from the team queue to assist my colleagues with open cases, projects and client escalations to provide a consistent and positive client experience through out the team
  • Participated in multiple round table sessions to suggest new ideas to improve the work place processes & systems.
  • Participated in the Mentorship Program to assist in new hire development.
  • Consistently exceeded SLA's & metrics.

Education

High School Diploma - undefined

Deltona High School
Deltona, FL
2012

Skills

  • Project Management
  • Organization & Attention to Detail
  • Excel Proficient: Vlookup, Xlookup, Pivot Tables, ASAP
  • Team work & Collaboration
  • Strong Communication
  • Creative Problem Solving
  • Multitasking
  • Client Account Management

Timeline

Implementation Setup Specialist

Paylocity
01.2022 - Current

Account Manager

Paylocity
06.2018 - 01.2022

High School Diploma - undefined

Deltona High School

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Kaley Smith