Kandice Jewell
Taylorsville
Summary
I am a highly dedicated and self-motivated professional with a proven commitment to excellence. I possess a strong aptitude for rapid learning and information retention, enabling quick adaptation to new roles and technologies. My approach to work is defined by a positive and resilient attitude and a proactive enjoyment of new professional challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Knipper Rx
Louisville
11.2025 - Current
- Manage high-volume inbound and outbound calls assisting patients with application status updates, prescription refill requests, and account inquiries.
- Verify active patient assistance enrollment and insurance coverage to determine program eligibility.
- Conduct benefits investigations and coordinate with patients to obtain missing documentation and information.
- Maintain detailed and accurate patient records through Salesforce data entry and documentation.
- Resolve patient concerns professionally while meeting productivity and quality performance standards.
- Communicate effectively with patients, providers, and internal departments to ensure timely resolution of issues.
- Facilitated patient requests for prescription information and refill assistance.
- Adhered to HIPAA regulations when handling confidential patient information.
Cleaning Technician
Your Spotless Solutions
Taylorsville
07.2025 - 11.2025
- Maintained cleanliness and sanitation standards in residential and commercial spaces.
- Operated cleaning equipment including vacuums, scrubbers, and polishers effectively.
- Organized cleaning supplies and ensured proper inventory management for efficiency.
- Collaborated with team members to complete large-scale cleaning projects on schedule.
- Addressed client concerns promptly to maintain high levels of customer satisfaction.
Pharmacy Technician /Patient Service Representative
Chewy
Louisville
12.2024 - 07.2025
- Handled high-volume inbound customer calls regarding pet prescription approvals, account verification, and order status inquiries.
- Processed prescription orders accurately while maintaining compliance with company procedures and quality standards.
- Assisted customers with resolving issues efficiently while maintaining professionalism in fast-paced environments.
- Maintained accurate documentation and customer records to support workflow efficiency.
Dispatcher
Tom Drexler Plumbing, Air And Electric
Louisville
09.2024 - 11.2024
- Coordinated service calls for plumbing, air conditioning, and electrical repairs.
- Managed dispatch schedules to optimize technician routes and response times.
- Communicated with customers to provide updates on service appointments.
- Coordinated scheduling and dispatching for field technicians while managing incoming customer and technician communications.
- Utilized dispatch software to track job status and technician availability.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Optimized scheduling workflows and technician routes to improve productivity and service efficiency.
- Maintained detailed service records and communicated updates between customers and field staff.
- Demonstrated strong multitasking, time management, and problem-solving skills in a fast-paced environment.
Triage Assistant /Patient Service Representative
First Urology
Louisville
08.2021 - 09.2024
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person interactions.
- Coordinated insurance verification for patient services and procedures.
- Managed clinical communication and administrative workflows for patients, providers, and referring offices.
- Scheduled imaging, lab work, follow-up visits, and complex procedures while maintaining knowledge of scheduling requirements and protocols.
- Coordinated insurance verification, patient intake, and medical record documentation to ensure accurate patient information.
- Answered inbound calls from patients, clinics, and referring physicians regarding scheduling and procedure information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Assisted patients with questions and resolved concerns using professionalism and sound judgment.
- Maintained accurate patient charts, insurance records, and appointment documentation while meeting departmental productivity goals.
- Collaborated with providers and clinical staff to coordinate urgent appointments and patient care needs.
Assistant Manager
Ace Hardware
Taylorsville
10.2018 - 08.2021
- Trained new employees on store policies and customer service techniques.
- Supported daily store operations, including opening and closing procedures, cash handling, inventory management, and customer service.
- Managed product shipments, merchandising displays, and seasonal promotional setups to maintain organized and visually appealing sales floors.
- Supervised and trained a team of 3–4 employees, ensuring productivity, policy compliance, and excellent customer service standards.
- Maintained accurate inventory levels through routine stock monitoring, replenishment, and inventory control processes.
- Resolved customer concerns professionally and efficiently while creating positive customer experiences in a fast-paced retail environment.
- Assisted with administrative tasks, end-of-day reporting, and operational coordination to support overall store performance.
Production Worker
Ford Motor Company
Louisville
11.2017 - 11.2018
- Operated assembly line machinery to produce automotive components efficiently.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to maintain smooth workflow on the production floor.
- Operated within a high-volume manufacturing environment while maintaining production quality and efficiency standards.
- Cross-trained across multiple operational roles to support workflow continuity and adapt quickly to changing production needs.
- Conducted detailed quality inspections to identify defects and ensure compliance with manufacturing standards.
- Collaborated with team members and supervisors to resolve production issues and maintain operational productivity.
- Assisted with training new employees on safety procedures, quality expectations, and operational processes.
- Demonstrated strong attention to detail, adaptability, time management, and teamwork in a fast-paced environment.
Production Worker /Gap Leader
Faurecia Automotive Seating
Simpsonville
08.2016 - 05.2017
- Oversaw end-of-line quality control operations to ensure products met company quality and production standards.
- Conducted detailed inspections to identify defects, troubleshoot production issues, and minimize manufacturing errors.
- Trained and mentored new employees on quality procedures, defect prevention, and repair techniques to improve team performance.
- Managed scrap procedures and documented damaged materials in accordance with company policies.
- Communicated production concerns and quality trends to supervisors to support operational efficiency and continuous improvement initiatives.
- Demonstrated strong leadership, attention to detail, and problem-solving abilities within a fast-paced manufacturing environment.
Shift Leader
Taco Bell
Taylorsville
10.2012 - 05.2016
- Supervised daily shift operations, directing team members to ensure efficient workflow and high-quality customer service.
- Managed opening and closing procedures, cash handling, register balancing, and administrative responsibilities.
- Trained and developed new employees on company procedures, food preparation standards, and customer service expectations.
- Assisted customers with orders and resolved concerns professionally to maintain a positive dining experience.
- Maintained compliance with food safety, cleanliness, and operational standards in a high-volume environment.
- Demonstrated strong leadership, multitasking, and team coordination skills while meeting operational goals.
Education
Spencer County High School
Taylorsville, KYSkills
- Inbound & Outbound Calls
- Patient Scheduling
- Insurance Verification & Pre-Certification
- Patient Relations & Customer Service
- Medical Records Management
- Data Entry
- Healthcare Administration
- Appointment Coordination
- Problem Resolution
- Time Management & Multitasking
- HIPAA Compliance
- Microsoft Office Suite
- Communication & Team Collaboration
- Attention to Detail
- EMR Systems
- Epic Systems
- Active Listening
- Conflict resolution
- Effective communication
- Detail orientation
Certification
- Pharmacy tech certification
Timeline
Patient Service Representative
Knipper Rx
11.2025 - Current
Cleaning Technician
Your Spotless Solutions
07.2025 - 11.2025
Pharmacy Technician /Patient Service Representative
Chewy
12.2024 - 07.2025
Dispatcher
Tom Drexler Plumbing, Air And Electric
09.2024 - 11.2024
Triage Assistant /Patient Service Representative
First Urology
08.2021 - 09.2024
Assistant Manager
Ace Hardware
10.2018 - 08.2021
Production Worker
Ford Motor Company
11.2017 - 11.2018
Production Worker /Gap Leader
Faurecia Automotive Seating
08.2016 - 05.2017
Shift Leader
Taco Bell
10.2012 - 05.2016
Spencer County High School