KARA HALL
Harrodsburg
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Louisville Dermatology
06.2022 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Scheduled patient's follow-ups visits
- Took copayments and balances and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
CUSTOMER SERVICE REP
BATH AND BODY WORKS
08.2021 - 08.2022
- Cashier, Stocking Shelves, Building Displays, Conducting Inventory, Rotating Product
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
TEACHER
PEWEE PRESBYTERIAN CHILD DEVELOPMENT CENTER
10.2019 - 05.2022
- Maintaining class up to 15 children under the age of 5 including but not limited to: Teaching basic skills including socialization, Colors, Counting, Alphabet, Continued teaching of Potty Training/Personal Hygiene, Organized activities, Relationship building - children and parents, Adhering to Kentucky State Requirements/Cabinet for Health and Family Services
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
CUSTOMER SERVICE REP
MAIN EVENT ENTERTAINMENT
03.2018 - 01.2019
- Ensuring each customer had the best customer experience while visiting including: Cashier, Sales for upcoming events, Booking/Organizing/Execution of private parties, Accepting and preparing food orders, Preparing/Maintaining/Cleaning food areas in accordance with Health Department standards, Cross functional activities throughout establishment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
DIPLOMA -
OLDHAM COUNTY HIGH SCHOOL
Skills
- Medical filing
- Patient greeting
- Appointment confirmation
- Insurance verifying
- Front desk supervision
- Eligibility determination
- Customer service
- Medical terminology
- Payment collection
- Appointment scheduling
- Data entry proficiency
- HIPAA compliance
- Verbal and written communication
- Patient follow-up
- Medical billing
Contact
Harrodsburg, KY, 40330
References
AVAILABLE UPON REQUEST
Timeline
Patient Service Representative
Louisville Dermatology
06.2022 - 10.2024
CUSTOMER SERVICE REP
BATH AND BODY WORKS
08.2021 - 08.2022
TEACHER
PEWEE PRESBYTERIAN CHILD DEVELOPMENT CENTER
10.2019 - 05.2022
CUSTOMER SERVICE REP
MAIN EVENT ENTERTAINMENT
03.2018 - 01.2019
DIPLOMA -
OLDHAM COUNTY HIGH SCHOOL
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