Kara McCue
Louisville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Waffle House
04.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Ticket Agent
Greyhound
02.2016 - 10.2022
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Education
GED -
Youth Opportunities Unlimited Program
Louisville, KY10.2009
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Relationship Management (CRM)
- Compliance understanding
- Teamwork and Collaboration
- Multitasking Abilities
- Problem Resolution
Timeline
Lead Ticket Agent
Greyhound
02.2016 - 10.2022
Assistant Manager
Waffle House
04.2007 - Current
GED -
Youth Opportunities Unlimited Program
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