Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kara McCue

Louisville

Summary

Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, leading to high levels of customer satisfaction and loyalty. Collaborative team player who readily adapts to changing needs and consistently delivers efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach to meeting both customer and organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

UofL Physicians
01.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.

Assistant Manager

Waffle House
04.2007 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Lead Ticket Agent

Greyhound
02.2016 - 10.2022
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.

Education

GED -

Youth Opportunities Unlimited Program
10.2009

No Degree - CCMA

MAT Cohort 4
Louisville, KY
01-2025

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Problem Resolution
  • HIPAA compliance
  • Immunization administration
  • Vital sign monitoring
  • Medical supply inventory

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.


Certification

  • CCMA - Certified Clinical Medical Assistant Certification# T2W5B4N7
  • Principles Of Health Coaching Training
  • PersonAbility Training

Timeline

Certified Clinical Medical Assistant

UofL Physicians
01.2025 - Current

Lead Ticket Agent

Greyhound
02.2016 - 10.2022

Assistant Manager

Waffle House
04.2007 - 01.2025

GED -

Youth Opportunities Unlimited Program

No Degree - CCMA

MAT Cohort 4

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Kara McCue