Karissa Wilson

• Provided excellent customer service at all times while interacting with both internal and external customers.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Answered and directed incoming calls using multi-line telephone system.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Updated daily log book with information about visitors entering the premises.
• Scheduled and confirmed appointments.

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• Took orders from patrons and input selections into store computer system.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Stocked shelves and cases with new or transferred items.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Brewed and served coffee and tea with preferred add-ins.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Assisted in the preparation of food items such as sandwiches, salads and pizzas.

• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Assisted staff by serving food and beverages or bussing tables.
• Greeted incoming guests to escort to assigned dining area and present menus.