Karen Bledsoe
Grayson,KY
Summary
Skilled individual who loves helping students reach academic goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Helps students understand material.
Overview
6
6
years of professional experience
Work History
Supervisor and Office Clerk
Hill's Dept. Stores (store Is No Longer Open)
06.1986 - 04.1989
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Managed up to 20-25 cashiers daily.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Collected, arranged, and inputted information into a database system.
- Gathered, organized, and input information into a digital database.
- Observed packing operations to verify conformance to specifications.
- Counted cashier tills to make sure money count was accurate with register receipt rolls.
- Added time clock hours for payroll.
- Supervised all cashiers.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support, addressing routine, and special requirements
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Camera and Jewelry Dept.
Kmart, Sears Holding
10.1983 - 12.1985
- .Sold cameras, camera equipment, and film, and knew how products worked.
- Sold jewelry and perfumes that had to be kept locked in cabinets.
- Counted gold jewelry each night.
- Ran register, could operate different kinds of registers.
- Customer service
- Managed up to 30 phone calls per day.
- Responsible for merchandise that was kept under lock because of its high value.
- Served customers by answering questions, giving information, repairing watch bands, and helping with what type of film to use for certain projects.
- Maintained focus during busy times.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Master of Arts - Pastoral Counseling
Liberty University
1971 University Blvd, Lynchburg, VA 2451508.2024
Bachelor of Arts - Christian Counseling
Manna University
5117 Cliffdale Rd, Fayetteville, NC 2831405.2023
Skills
- Homework Assistance
- Reading Comprehension
- Student Evaluation
- Creative Writing
- Writing Tutoring
- Proficient in Microsoft Word, Libre Office
- Editing (edited two books)
- Computer Skills
- Flexible and Adaptable
- Dependable and Responsible
- Organization
- Friendly, Positive Attitude
Timeline
Supervisor and Office Clerk
Hill's Dept. Stores (store Is No Longer Open)
06.1986 - 04.1989
Camera and Jewelry Dept.
Kmart, Sears Holding
10.1983 - 12.1985
Master of Arts - Pastoral Counseling
Liberty University
Bachelor of Arts - Christian Counseling
Manna University
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