Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Smith

Ermine

Summary

Dedicated professional with a strong background in customer service . Known for exceptional money handling and conflict resolution skills, I consistantly worked with children and their families to obtain their educational, medical and dental goals . Also to enhance emotional growth to form more positive relationships, within their families. Proven ability to multitask and maintain professionalism in high-pressure environments, driving repeat business and loyalty through effective communication and empathy.

Overview

2026
2026
years of professional experience

Work History

Cashier

Food City
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Walmart
05.2017 - Current
  • Maintained store visual appeal by organizing racks and shelves.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Associate Teacher

LKLP
08.2016 - 05.2017
  • Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
  • Helped lead teacher set up and manage classroom and outdoor activities.
  • Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
  • Developed students'' critical thinking skills by incorporating problem-solving activities in the curriculum.
  • Built and maintained productive relationships between students, teachers and parents.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Watched and documented behaviors for use in identifying areas in need of support.
  • Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
  • Increased parent involvement through regular communication and conferences, resulting in stronger support for student success.
  • Used diversified strategies for instruction and immersion to help students engage in classes.
  • Fostered strong relationships with parents through consistent communication about their child''s progress, addressing concerns proactively and working together towards shared goals for student success.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Developed and implemented classroom routines to address varying student needs.

Family Services Worker

LKLP
08.2001 - 05.2005
  • Ensured child safety through thorough home visits, assessments, and coordination with relevant service providers.
  • Empowered at-risk youth through mentoring, skill-building activities, and academic support services.
  • Increased parental involvement in children''s education by developing collaborative relationships between families and schools.
  • Collaborated with multidisciplinary teams to develop comprehensive service plans tailored to each family''s unique needs.
  • Enhanced communication within families by facilitating regular meetings and discussions to address concerns.
  • Maintained accurate case records for efficient decision-making processes and legal compliance requirements.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of family services.
  • Improved family well-being by assessing needs and connecting them with appropriate community resources.
  • Promoted positive parenting practices through the delivery of evidence-based programs and workshops.
  • Evaluated program effectiveness by tracking key performance indicators and making recommendations for continuous improvement initiatives.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.

Education

AAS Human Services - Human Services- Concentration in Counseling.

Hazard Community And Technical College
Hazard, KY
05.2001

General Education -

Whitesburg High School
Whitesburg, KY
1983

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Money handling
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Multitasking and organization
  • Complaint resolution

Timeline

Sales Associate

Walmart
05.2017 - Current

Associate Teacher

LKLP
08.2016 - 05.2017

Family Services Worker

LKLP
08.2001 - 05.2005

Cashier

Food City

AAS Human Services - Human Services- Concentration in Counseling.

Hazard Community And Technical College

General Education -

Whitesburg High School

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