Karen Tapp
MADISONVILLE,KY
Summary
Creative thinker with a proven out-of-the-box approach, seeking an opportunity to leverage leadership and community relations skills. Passionate about fostering a culture of support, growth, and servant leadership. Eager to drive positive change through innovative strategies, collaboration, and a commitment to empowering teams and communities. Open to exploring and launching modern alternatives, with a strong enthusiasm for new projects and opportunities. Committed to delivering positive outcomes and confident in public speaking and written communication.
Overview
13
13
years of professional experience
Work History
Community Outreach Coordinator
BrightView Health Addiction Treatment Center
06.2022 - Current
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact plus fostered positive community relations through regular attendance at local events and meetings.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives plus built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Managed budgets for multiple projects, consistently adhering to financial constraints while achieving desired outcomes plus efficiently allocating resources for social and community service projects.
- Increased public awareness of resources by organizing and promoting community events through strategic marketing efforts, including social media campaigns and local advertising plus participated in community events to promote services and engage with public.
- Participated in community events to promote center services and engage with public plus developed presentations for public events and community groups.
- Provided leadership, guidance and support to staff members plus acted as main point of contact between center staff and external community connecting individuals with available and relevant resources plus referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed patient referrals for two center locations and have achieved a solid, consistent average of 40 referrals per week through a well-rounded strategy of community events and partner visits which helped build personal connections, while social media amplified my reach.
Customer Service Representative
Independence Bank
11.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts plus resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience plus enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Successfully brought in over 300 new accounts, contributing significantly to business growth and expanding our customer base.
Customer Service Specialist
Hancock Bank and Trust Company
10.2011 - 11.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally plus established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences plus developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to create effective strategies for improving overall customer experience plus actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Encouraged cross-collaboration between different departments within the organization, enhancing overall effectiveness on shared goals plus cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative relationships with other community services, organizations, and businesses.
- Improved overall community satisfaction by addressing concerns and implementing valuable feedback from residents.
- Educated civic and community groups on departmental function and various services or programs plus organized successful community events to promote awareness, engagement, and fundraising for various causes.
- Ranked as a top producer in generating new business and consumer accounts, demonstrating strong sales expertise and a commitment to driving growth.
Education
General Banking School
Kentucky Bankers Association
06-2019
Cosmetology
Heads Beauty College
12-1991
Skills
- Social media engagement and program promotion
- Community resource management and resource mobilization
- Partnership development and relationship building
- Presentation preparation and public speaking
- Community relations management and engagement
- Teamwork and collaboration
- Reliability, adaptability and flexibility
- Self motivation and group motivation
- Project planning and leadership
Affiliations and Accomplishments
- United Way of the Coalfield Board Member 2014-2017
- Hancock Bank Business Development Team Member 2014 - 2021
- Leadership Hopkins County Graduate Class of 2016
- Hancock Bank quarterly Employee Impact Award 2016
- SPEAK UP! Hopkins County Community Visioning Facilitator 2016-2018
- Hopkins County Regional Chamber of Commerce Chamber Ambassador 2017-present
- Leadership Hopkins County Board Member & Retreat Committee member 2017- present
- Hopkins County Regional Chamber of Commerce Ambassador of the Year 2017
- 1 Million Cups National Organizer Summit Representative 2018
- MadCity Monday Morning Radio Show Co-Hostess with 106.9 WTTL 2018 - 2019
- Madisonville Tourism Board of Directors 2018 – 2024
- Hancock Bank Product Committee Member 2019 - 2022
- Hopkins County Happy Feet Board Member 2019 – present
- Hopkins County Regional Chamber of Commerce Board of Directors 2021 - 2024
- Hopkins County Rotary Member 2022 - present
- Hopkins County ASAP Board Member and President 2022 - present
- BrightView Health Difference Maker Award Recipient for Social Media Creation 2023
- Henderson County ASAP Board Member 2023 - present
- Henderson CARP (Community Allied Resource Partners) Originator and Acting President 2023 - present
- RCORP NAS Consortium Member in Collaboration with Baptist Health Deaconess 2024 - present
- Hopkins County Schools Advisory Board Member for Browning Springs Middle School 2025
- Henderson RRIC Regional Reentry Intercept Collaborative Member 2025
- Regional Coalition Leaders Representative 2025
- Actively Involved with Hopkins County Interagency, Hopkins County Community Health Network, Hopkins County Elder Abuse Council, Hopkins County LIFE and Amazing Shake Programs, Webster County Interagency, Henderson Healthy Horizons, Henderson Chamber Breakfast Club, Green River District Tobacco Coalition, Green River RIAC
Timeline
Community Outreach Coordinator
BrightView Health Addiction Treatment Center
06.2022 - Current
Customer Service Representative
Independence Bank
11.2021 - 06.2022
Customer Service Specialist
Hancock Bank and Trust Company
10.2011 - 11.2021
General Banking School
Kentucky Bankers Association
Cosmetology
Heads Beauty College
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