KAREN ELIZABETH CRUZ ZAPATA
SAVANNAH BIGHT,HONDURAS
Summary
A dedicated professional with expertise in handling difficult customers and managing helpdesk operations, demonstrating efficient telephonic etiquette and resilience to stressful situations. Skilled in email correspondence, delivery timeframe estimation, and relationship management, with a strong focus on problem-solving and team leadership. Committed to maintaining courtesy etiquette and pressure handling while leveraging product knowledge to enhance customer satisfaction. Career goals include advancing in roles that utilize public speaking and leadership skills to drive team success.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
5
5
years of professional experience
Work history
Retail sales associate
Variedades DYS
Savannah Bight, Honduras
2025.10 - Current
- Conducted inventory checks to ensure stock accuracy.
- Handled cash transactions accurately maintaining financial integrity.
- Operated till systems correctly, ensuring accurate transactions.
- Established rapport with customers through attentive listening and communication.
- Advised customers on product selection based on their needs.
- Provided product knowledge to customers for informed purchases.
- Managed stock levels for optimal store performance.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained tidy sales floor to enhance shopping experience.
- Upheld company policies whilst interacting with customers and colleagues.
- Contributed to sales targets through active promotion of products.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed inventory for efficient stock control.
Seafood preparation operator/Seafood Processing
GUANAJA SEAFOOD FACTORY
GUANAJA THE BAY ISLAND, HONDURAS
2020.08 - 2024.11
- Coordinated with supply chain departments for timely delivery of raw materials.
- Ensured high-quality seafood preparation by adhering to health and safety guidelines.
- Conducted regular maintenance checks on processing machinery for smooth operations.
- Cleaned, filleted, and prepared various types of fish for optimal freshness.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Demonstrated expertise in handling delicate seafood items, minimising waste during the preparation process.
- Handled food packaging machinery proficiently, ensuring safe packing of processed seafood items for shipment.
- Gained comprehensive knowledge about different types of seafood through continuous learning and training sessions.
- Facilitated smooth warehouse operations by following proper storage procedures for perishable items.
- Improved overall efficiency by incorporating lean principles into daily workflow activities.
- Upheld strict adherence to company's hygiene policy, ensuring personal cleanliness at all times.
- Maintained a clean workspace by regular sterilisation of tools and equipment.
PREPARATION COOK
THELMA FOOD STALL
GUANAJA THE BAY ISLAND, HONDURAS
2022.10 - 2023.10
- Followed recipes accurately to deliver consistent taste and quality.
- Completed cleaning tasks promptly after each shift leaving a ready-to-use workspace for next team.
- Handled minor repairs on kitchen equipment, preventing unnecessary downtime.
- Practised safe handling of various kitchen tools and equipment reducing accidents.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Monitored inventory levels to prevent stock shortages.
- Increased sales by building strong relationships with customers.
- Greeted customers upon entry, created welcoming environment.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
Skills
- Handling difficult customers
- Telephone manners
- Helpdesk operations
- Efficient telephonic etiquette
- Resilience to stressful situations
- Patient attitude
- Email correspondence expertise
- Delivery timeframe estimation
- Courtesy etiquette
- Pressure handling
- Problem-solving
- Team Leadership
- Product knowledge
- Relationship Management
- Public speaking
Languages
Spanish
Proficient (C2)
English
Proficient (C2)
Affiliations
- PLAYING FOOTBALL
- DANCING
- FISHING
- MAKING FOOD
Timeline
Retail sales associate
Variedades DYS
2025.10 - Current
PREPARATION COOK
THELMA FOOD STALL
2022.10 - 2023.10
Seafood preparation operator/Seafood Processing
GUANAJA SEAFOOD FACTORY
2020.08 - 2024.11