Karen Ines Karen Cruz
Prospect,Grand Cayman
Summary
I am a hardworking and passionate woman that will give my all to be a great asset and to help the team achieve company goals.
Overview
12
12
years of professional experience
Work History
Beverage Server
Pirates Cove Bar.
08.2012 - 11.2014
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Mixed and served beverages.
- Operated cash register for cash, check, and credit card transactions.
Head Bartender
The Station Bar
01.2015 - 06.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Mixing and serving Beverages.
- Operated cash register for cash, check, and credit card transactions.
Server
XQ'S Restaurant Ltd.
07.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bar Manager
XQ'S Restaurant Ltd.
07.2017 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Operated cash register for cash, check, and credit card transactions.
- Costumer service, providing all patrons with the best service, drinks and food i can offer. To make their experience memorable and have them come back to visit us again.
Education
High School Diploma -
Politecnico Altagracia Iglesias De Lora
Enrriquillo Avenue, Santiago De Los Caballeros.06-2010
Skills
- Customer service
- Team Worker
- Problem-solving
- Staff training
- Customer relationship building
- Outgoing personality
- Inventory control
- Fast learner
- Punctual
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Server
XQ'S Restaurant Ltd.
07.2017 - 07.2019
Bar Manager
XQ'S Restaurant Ltd.
07.2017 - Current
Head Bartender
The Station Bar
01.2015 - 06.2017
Beverage Server
Pirates Cove Bar.
08.2012 - 11.2014
High School Diploma -
Politecnico Altagracia Iglesias De Lora
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