Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karina Duarte

Bowling Green

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant Intern

Lighthouse Counseling
02.2025 - 04.2025
  • Prepared and edited documents and reports for quality and accuracy.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Verified insurance for the daily appointments.
  • Audit patient files.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
  • Sought feedback and guidance from supervisors to improve on areas of weakness.


Sales Associate

Harbor Freight Tools USA
09.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

First Impression Specialist

Graves Gilbert Clinic
09.2023 - 02.2024
  • Greeted and assisted patients, ensuring a positive first impression.
  • Maintained and organized medical records and updated patient information.
  • Managed patient check-in and check-out procedures.
  • Answered patient inquiries and directed them to appropriate departments.
  • Ensured smooth patient flow within the clinic, contributing to overall efficiency.


Logistics Associate

Harbor Freight Tools USA
05.2021 - 08.2023
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Optimized warehouse layout for maximum space utilization and efficient material handling practices.
  • Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
  • Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
  • Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Team Leader

Speedway Cafe
02.2020 - 05.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Associate of Applied Science - Medical Information Technology

Southcentral Kentucky Community And Technical College
Bowling Green, KY
05-2025

Skills

  • Meeting coordination
  • Scheduling appointments
  • Billing and coding
  • File organization
  • Medical terminology
  • Insurance verification
  • HIPAA guidelines
  • Payment collection
  • Problem-solving
  • Cash handling
  • Critical thinking
  • Time management

Certification

  • CMAA - Certified Medical Administrative Assistant

Timeline

Administrative Assistant Intern

Lighthouse Counseling
02.2025 - 04.2025

Sales Associate

Harbor Freight Tools USA
09.2024 - 12.2024

First Impression Specialist

Graves Gilbert Clinic
09.2023 - 02.2024

Logistics Associate

Harbor Freight Tools USA
05.2021 - 08.2023

Team Leader

Speedway Cafe
02.2020 - 05.2021

Associate of Applied Science - Medical Information Technology

Southcentral Kentucky Community And Technical College

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Karina Duarte