KARISSA LEWIS
Shepherdsville
Summary
Goal-oriented professional in hopes of eventually pursuing nursing degree with a strong foundation in service and support. Proven ability to mediate conflicts and manage time effectively while enhancing customer satisfaction. Experienced team player committed to fostering customer loyalty and delivering solutions. Expertise in sales and customer relations drives positive outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Class Act Federal Credit Union
01.2023 - Current
- Experienced in educating members about financial products and services to enhance their banking experience.
- Skilled in providing exceptional customer service and building strong relationships with members.
- Proficient in handling member inquiries and resolving issues promptly and efficiently.
- Team player who thrives in a fast-paced environment and adapts to changing priorities.
Order Picker
Amazon
06.2020 - 06.2022
- Proficient in using handheld scanners and inventory management systems to ensure accurate order fulfillment.
- Detail-oriented order picker with years of experience in fast-paced warehouse environments.
- Strong commitment to safety protocols and procedures while handling merchandise and equipment.
- Excellent physical stamina and ability to lift heavy items, ensuring efficiency in order picking.
Daycare Teacher
Bluegrass Academy
03.2018 - 05.2022
- Proficient in developing age-appropriate lesson plans that engage children's interests and abilities.
- Skilled in creating a nurturing and stimulating environment that promotes child development.
- Dedicated and compassionate daycare teacher with over five years of experience in early childhood education.
- Strong ability to communicate effectively with parents and guardians to ensure collaborative care and support.
- Certified in CPR and First Aid, ready to handle emergencies with confidence and care.
- Passionate about using play-based learning strategies to inspire creativity and critical thinking in young children.
International Shipper
UPS
04.2014 - 02.2018
- Dedicated international shipper with extensive experience in the medical warehouse industry.
- Proficient in managing logistics and ensuring timely delivery of medical supplies.
- Skilled in compliance with international shipping regulations and standards for medical products.
- Strong attention to detail when managing inventory and shipping documentation.
- Experienced in coordinating with suppliers and freight forwarders to streamline shipping processes.
- Demonstrated ability to problem-solve and adapt to evolving shipping challenges.
- Committed to maintaining high standards of safety and efficiency in all shipping operations.
Education
Medical Assisting -
Brown Mackie College
Louisville, KY01.2010
Diploma -
Southern High School
Louisville, KY05-2007
Skills
- Communication skills
- Active listening
- Adaptability
- Patience
- Time management
- Team collaboration
- Creative problem-solving
- Organizational skills
- Strategic planning
Timeline
Call Center Representative
Class Act Federal Credit Union
01.2023 - Current
Order Picker
Amazon
06.2020 - 06.2022
Daycare Teacher
Bluegrass Academy
03.2018 - 05.2022
International Shipper
UPS
04.2014 - 02.2018
Medical Assisting -
Brown Mackie College
Diploma -
Southern High School
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