Karla Miller
Grand Cayman,Cayman Islands
Summary
I am resourceful in serving as point-of-contact for assessing performance, fielding user queries, and liaising with second and third-party support. I offer experience to meet the organizational need for nonstop operations by working efficiently to solve problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Assistant
Cayman Airways Limited.
2023.01 - Current
- I Assist The Technical Service Manager (TSM) in accomplishing his duties, and I am required to deputize for the manager in his absence.
- I gather, organize, and distribute technical documentation, 8130.3 certificates, Task and Job cards, for our SAAB and Twin Otter fleet.
- I am responsible of logging flight data, accurate Instrument readings and engine measurements on GE Aerospace portal.
- I prepare all 4 & 8mo work packages for the SAAB and Emma packages for the Twin Otter in a timely and accurate manner.
- I am responsible of sharing all completed
- work packages with our external CAMO.
- I log and file all hardware, software, equipment warranties and repair needs for Twin Otter and SAABs aircraft.
- I Manage and update the Technical Library, ensuring accuracy of logged data and regulatory certificates and that all revisions are promptly incorporated.
- I maintain thorough documentation of technical services activities, promoting transparency and accountability among team members.
- I am responsible of managing office's inventory, maintaining optimal stock levels to prevent shortages or delays in service delivery.
- I collaborate with supervisors to escalate and address inquiries and technical issues.
- I am responsible for the annual submission and renewal for the Certificate of Airworthiness.
Secretary/Receptionist
Calvary Baptist Christian Academy
2022.08 - 2023.01
- I was lead contact between vendors, suppliers, principal, and administration on a regular basis.
- I handled all internal and external communication between parents students and principal.
- I organized, arranged, and coordinated weekly staff meetings.
- I operated Praxi School management portal.
- I scheduled all parent and student preliminary interviews and conducted follow-up calls and emails.
- Primary contact between vendors and suppliers.
- Assisting and guiding with Admission procedures.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- I logged data on the Click-Up system and updated customer contacts with information to keep records current.
- I Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- I answered a multi-line phone system and enthusiastically greeted callers.
- I provided clerical support to teachers by copying, emailing,filing documents, reports and scheduling fieldtrips.
- I managed the principal and school's calendars, to optimize time management.
Back Office Clerk/ Customer Service
Houghton Mifflin Harcourt
2017.03 - 2017.09
- Placing and tracking orders for Private, and public school districts.
- Preparing invoices.
- Keeping in constant communication with teachers and principals to ensure the annual curriculum.
- Creating quotes for students' and teachers' workbooks.
Administrative Assistant
Incesa
2015.08 - 2017.02
- I coordinated travel arrangements by booking airfare, hotel and ground transportation.
- I restocked office supplies and placed purchase orders to maintain adequate stock levels.
- I answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- I coached new employees on administrative procedures, company policies and performance standards.
- I Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- I maintained a staff directory and company policy handbook for human resources department.
- I created detailed expense reports and requests for capital expenditures.
- I maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- I assisted coworkers and staff members with special tasks on daily basis.
Education
Professional Development Course - Human Resource Management
UWI ( The University of The West Indies )
Grand Cayman08.2021
Associates - Engineering in Agronomic Administration
USAP ( Universidad Privada San Pedro Sula )
San Pedro Sula, Honduras2019
High School - Business Administration
Instituto Evangélico Bethel
La Ceiba, Honduras11.2013
Skills
- Multitasking and Organization
- Calm Under Pressure
- Strong Ethics and morals
- Problem-Solving
- Verbal and Written Communication
- Time Management
- Respectful and Compassionate
- Dependable and Responsible
- Customer service etiquette
- Strong visual, hearing, and comprehension skills
- Highly adaptable
- Administrative Skills
Certification
- Human Resource Management.
- Planning and Organizing.
Timeline
Technical Assistant
Cayman Airways Limited.
2023.01 - Current
Secretary/Receptionist
Calvary Baptist Christian Academy
2022.08 - 2023.01
Back Office Clerk/ Customer Service
Houghton Mifflin Harcourt
2017.03 - 2017.09
Administrative Assistant
Incesa
2015.08 - 2017.02
Professional Development Course - Human Resource Management
UWI ( The University of The West Indies )
Associates - Engineering in Agronomic Administration
USAP ( Universidad Privada San Pedro Sula )
High School - Business Administration
Instituto Evangélico Bethel
- Human Resource Management.
- Planning and Organizing.
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