Karli Lucky
Louisville
Summary
Seasoned Billing Collector with background in managing complex billing issues. Known for demonstrating strong analytic skills to identify discrepancies and resolve accounts efficiently. Success in enhancing customer satisfaction through tactful and diplomatic communication. Notable impact made by improving revenue recovery rates during prior roles. I have a passion for helping and assisting patients and providers with the support they need in their healthcare journey.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Billing Collector
Norton CPA Lab
Louisville
01.2024 - Current
- Communicated with clients to resolve billing discrepancies effectively.
- Coordinated payment arrangements with clients, improving collection efficiency.
- Provided customer support regarding
- billing inquiries and issues.
- Verified customer account information and payment history to ensure accuracy.
- Resolved billing disputes through detailed research and effective client communication.
- Worked collaboratively with other departments within the organization on special projects.
- Negotiated payment arrangements with customers in order to resolve delinquent accounts.
- Helped with coding and billing errors.
- Processed payments over the phone, ensuring timely transactions and enhancing cash flow.
- Created processes for training peers on the job.
Receptionist
Norton Community Medical Associates Endocrinology
Louisville
09.2022 - 01.2024
- Greeted and assisted patients upon arrival at the endocrinology clinic.
- Managed appointment scheduling and patient inquiries efficiently.
- Coordinated communication between patients and healthcare providers seamlessly.
- Answered phones, faxes, emails.
- Provided help to providers and patients.
- Created manual on how to schedule patients for peers training.
Private Nanny
Myself
Louisville
04.2020 - 10.2022
- Supervised daily activities and routines for multiple children.
- Developed engaging learning activities to promote early childhood development.
- Prepared nutritious meals and snacks based on dietary needs and preferences.
Lead Teacher
Middletown United Methodist Childcare
Louisville
02.2019 - 04.2020
- Developed engaging lesson plans for diverse age groups in childcare setting.
- Led classroom activities that fostered social and emotional development in children.
- Collaborated with parents to discuss child progress and address concerns effectively.
Education
Certification - Ahima Coding And Billing
Sullivan University
Louisville, KY 05.2021 - 03.2023
Skills
Detail-oriented Billing Collector skilled in resolving complex billing issues and identifying discrepancies through strong analytical skills Enhanced customer satisfaction via effective communication strategies Contributed to improved revenue recovery rates in previous roles, supporting patients and providers throughout their healthcare journeys
Detail-oriented Billing Collector skilled in resolving complex billing issues and identifying discrepancies through strong analytical skills Enhanced customer satisfaction via effective communication strategies Contributed to improved revenue recovery rates in previous roles, supporting patients and providers throughout their healthcare journeys
Certification
- I have my certification in CCA Coding.
References
References available upon request.
Timeline
Billing Collector
Norton CPA Lab
01.2024 - Current
Receptionist
Norton Community Medical Associates Endocrinology
09.2022 - 01.2024
Certification - Ahima Coding And Billing
Sullivan University
05.2021 - 03.2023
Private Nanny
Myself
04.2020 - 10.2022
Lead Teacher
Middletown United Methodist Childcare
02.2019 - 04.2020