Kasandra Caseman
West Liberty
Summary
At Gateway District Health Department, I enhanced customer retention by proactively addressing service concerns, leading to a significant boost in satisfaction. Skilled in workload management and fostering teamwork, I successfully implemented solutions that streamlined processes. My approach, combining excellent communication with problem-solving, achieved notable improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Support Services Specialist
Gateway District Health Department
11.2018 - Current
- Increased customer retention rates through proactive follow-ups and consistent communication regarding service updates.
- Established strong relationships with clients by understanding their unique needs and providing tailored solutions accordingly.
- Implemented new procedures that reduced average ticket resolution times, increasing customer satisfaction levels significantly.
- Developed custom reports for management review, showcasing key performance metrics and areas of improvement.
- Monitored progress towards service plan goals.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Education
High School Diploma -
Rowan County Senior Highchool
Morehead, KY06-2014
Skills
- Workload management
- Goal orientation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
Timeline
Support Services Specialist
Gateway District Health Department
11.2018 - Current
High School Diploma -
Rowan County Senior Highchool
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